Thanks for the appeal tips. For anyone else, I simply claimed I had no idea what happened when I got disconnected and I seemed to get the same copy+pasta response from the GMs.
Thank you for having the patience to wait for our response. I know our wait times are quite long at the moment , hopefully I can shed some light on the situation.
Following a review of your case, I can confirm that the evidence presented was correct, and that the subsequent action taken was appropriate. Our decision in this matter stands, and will not be overturned.
Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.
Your account will be temporarily suspended for 72 hours. Please be advised that if we find that you are using third party programs again further disciplinary action will be taken on your account which could include permanent account suspension.
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