Following a review of your case, I can confirm that the evidence presented was correct, and that the subsequent action taken was appropriate. Our decision in this matter stands, and will not be overturned.
Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.
I am sorry to say that this means your account will be permanently closed as we will not tolerate the usage of these types of programs.
We now consider this matter closed, and would not look to enter into further communication on the matter.