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** OFFICIAL ** Downtime Discussion - 6/22/2010

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theholyone said:
without HB i'm like a man in a room with 2 smoking hot blonde chicks ready for some loving but forgot a condom so they go bye bye ={
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LOL... Not going to stop me. Maybe why I got a kid? Who cares, two hot blondes at once is worth whatever
 
Thanks :)
I have been using that gamer nickname forever hehe. Thought of it at a gaming cafe in Texas and it stuck.
 
do we get somthing for this? like free gatherbuiddy for a month? or somthing .... dude im falling behind
 
Your providing a time based service, and not at least pausing our subscription times or extending our subscription the number of days your service is down is unacceptable. As many months as most of us have paid already you cant extend when your product is down?

It doesn't even come down to right or wrong, it comes down to keeping your customers happy. In general with anything subscription based, just like wow, if there is down time your service time will be extended for the duration of the downtime.
 
mnparris said:
Your providing a time based service, and not at least pausing our subscription times or extending our subscription the number of days your service is down is unacceptable. As many months as most of us have paid already you cant extend when your product is down?

It doesn't even come down to right or wrong, it comes down to keeping your customers happy. In general with anything subscription based, just like wow, if there is down time your service time will be extended for the duration of the downtime.
Click to expand...

Blizzard do maintenance every week which eats into your time based service... do you get days back for that?
The answer to the above question is no.

People need to remember the downtime is not caused by the HB/GB time, it is in fact caused by Blizzard and their updates.
So stop moaning/blaming HB/GB for trying to maintain your accounts security.
 
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mnparris said:
Your providing a time based service, and not at least pausing our subscription times or extending our subscription the number of days your service is down is unacceptable. As many months as most of us have paid already you cant extend when your product is down?

It doesn't even come down to right or wrong, it comes down to keeping your customers happy. In general with anything subscription based, just like wow, if there is down time your service time will be extended for the duration of the downtime.
Click to expand...

You seem to have misunderstood what kind of downtime you get refunded. As Synik says, you dont get any of the weekly wow downtime back do you? Let me explain

Lets say WoW suddenly crashes, the login server broke down and people cant get on. This lasts 3 days. THIS would give you an extra 3 days to your sub. Because this was.. Well.. An accident that wasn't 'scheduled'

Your HB/GB sub is to PAY the devs for their work, Buddy products are not down unexpectivly, or just down for the sake of being down. Its down for MAINTENANCE, to keep its customers safe. This is what we pay for. Obviously your not gonna get a refund for the time it takes for the devs to create, update and maintain the product. They might aswell give it away for free then. Its that simple.
 
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