I would like to share something here, perhaps it will help you, developers. My friend got banned and after writing an heart-breaking appeal he got somewhat different answer from GM, perhaps the guy simply felt the need to describe the ban in more details as he felt bad about the situation or perhaps you have seen such reply before, but as far as I can tell, this is not ordinary ,,fuck u'' msg :
Dear xxxx,
I apologise that I could not get to you any sooner but I have taken a closer look at your account.
Here are my findings:
Your account has been banned for using 3rd party programme, or any other game exploit, found and verified in your logs in past 2 weeks while only domestic IP had access to this account.
As we do not approve such action, your account will not be overturned and will remain banned. This conclusion is based on gathered evidence in logs.
Please, keep in mind that your account was not compromised at the time, and if any of your friends or family members but you, used such tool, we do take an actual action against the account, not the person and such account takes full responsibility for found evidence.
You can view our stance for any kind of 3rd party programmes in Terms Of Use and The End License Agreement as well.
I am really sorry for your disappointment in this matter and apologise for any inconvenience caused by my reply.
Kind regards,
Game Master Agnantkuz
English Game Master Team
Blizzard Europe
Hope it helps
Dear xxxx,
I apologise that I could not get to you any sooner but I have taken a closer look at your account.
Here are my findings:
Your account has been banned for using 3rd party programme, or any other game exploit, found and verified in your logs in past 2 weeks while only domestic IP had access to this account.
As we do not approve such action, your account will not be overturned and will remain banned. This conclusion is based on gathered evidence in logs.
Please, keep in mind that your account was not compromised at the time, and if any of your friends or family members but you, used such tool, we do take an actual action against the account, not the person and such account takes full responsibility for found evidence.
You can view our stance for any kind of 3rd party programmes in Terms Of Use and The End License Agreement as well.
I am really sorry for your disappointment in this matter and apologise for any inconvenience caused by my reply.
Kind regards,
Game Master Agnantkuz
English Game Master Team
Blizzard Europe
Hope it helps
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