Hi, Johnny18504,
The first thing you need to do is upgrade to the latest Honorbuddy. You are several revisions behind. If the problem continues on a latest release, please show us a fresh log.
cheers,
chinajade
[size=-2]Ref: [post=1939472]Johnny18504's original post w/log[/post][/size]
I d/led the new installer. Uninstalled the old HB and it won't let me upload the notepad error log but here it is
"[0E64:1938][2015-04-29T20:28:39]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\John\Downloads\Honorbuddy Installer (1).exe, cmdline: ''
[0E64:1938][2015-04-29T20:28:39]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[0E64:1938][2015-04-29T20:28:39]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\John\AppData\Local\Temp\Honorbuddy_20150429202839.log'
[0E64:1938][2015-04-29T20:28:39]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\John\Downloads\Honorbuddy Installer (1).exe'
[0E64:1938][2015-04-29T20:28:39]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[0E64:1938][2015-04-29T20:28:39]i100: Detect begin, 3 packages
[0E64:1938][2015-04-29T20:28:39]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[0E64:1938][2015-04-29T20:28:39]i000: Setting string variable 'NETFRAMEWORK45' to value '378758'
[0E64:1938][2015-04-29T20:28:39]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[0E64:1938][2015-04-29T20:28:39]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[0E64:1938][2015-04-29T20:28:39]i101: Detected package: NetFx451Web, state: Present, cached: Complete
[0E64:1938][2015-04-29T20:28:39]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[0E64:1938][2015-04-29T20:28:39]i101: Detected package: Honorbuddy, state: Absent, cached: None
[0E64:1938][2015-04-29T20:28:39]i199: Detect complete, result: 0x0
[0E64:1938][2015-04-29T20:28:44]i200: Plan begin, 3 packages, action: Install
[0E64:1938][2015-04-29T20:28:44]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[0E64:1938][2015-04-29T20:28:44]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[0E64:1938][2015-04-29T20:28:44]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[0E64:1938][2015-04-29T20:28:44]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\John\AppData\Local\Temp\Honorbuddy_20150429202839_0_vcredist110_x86.log'
[0E64:1938][2015-04-29T20:28:44]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\John\AppData\Local\Temp\Honorbuddy_20150429202839_1_Honorbuddy_rollback.log'
[0E64:1938][2015-04-29T20:28:44]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\John\AppData\Local\Temp\Honorbuddy_20150429202839_1_Honorbuddy.log'
[0E64:1938][2015-04-29T20:28:44]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0E64:1938][2015-04-29T20:28:44]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[0E64:1938][2015-04-29T20:28:44]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0E64:1938][2015-04-29T20:28:44]i299: Plan complete, result: 0x0
[0E64:1938][2015-04-29T20:28:44]i300: Apply begin
[1AF4:1B24][2015-04-29T20:28:46]i360: Creating a system restore point.
[1AF4:1B24][2015-04-29T20:28:52]i361: Created a system restore point.
[0E64:1938][2015-04-29T20:28:52]i000: Caching bundle from: 'C:\Users\John\AppData\Local\Temp\{1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}\.be\Honorbuddy Installer.exe' to: 'C:\Users\John\AppData\Local\Package Cache\{1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}\Honorbuddy Installer.exe'
[0E64:1938][2015-04-29T20:28:52]i320: Registering bundle dependency provider: {1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}, version: 2.5.13834.785
[0E64:1A2C][2015-04-29T20:28:52]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\John\Downloads\vcredist_x86.exe
[0E64:1A2C][2015-04-29T20:28:52]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\John\Downloads\'
[1AF4:10B0][2015-04-29T20:28:52]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1AF4:10B0][2015-04-29T20:28:52]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1AF4:10B0][2015-04-29T20:28:52]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[1AF4:10B0][2015-04-29T20:28:52]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[1AF4:10B0][2015-04-29T20:28:52]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[0E64:1A2C][2015-04-29T20:28:52]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\John\AppData\Local\Temp\{1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}\vcredist110_x86, error: 0x80070490.
[0E64:1A2C][2015-04-29T20:28:52]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[0E64:1A2C][2015-04-29T20:28:55]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\John\Downloads\vcredist_x86.exe
[1AF4:10B0][2015-04-29T20:28:56]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1AF4:10B0][2015-04-29T20:28:56]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1AF4:10B0][2015-04-29T20:28:56]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[1AF4:10B0][2015-04-29T20:28:56]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[1AF4:10B0][2015-04-29T20:28:56]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[0E64:1A2C][2015-04-29T20:28:56]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\John\AppData\Local\Temp\{1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}\vcredist110_x86, error: 0x80070490.
[0E64:1A2C][2015-04-29T20:28:56]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[0E64:1A2C][2015-04-29T20:28:59]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\John\Downloads\vcredist_x86.exe
[1AF4:10B0][2015-04-29T20:28:59]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[1AF4:10B0][2015-04-29T20:28:59]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[1AF4:10B0][2015-04-29T20:28:59]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[1AF4:10B0][2015-04-29T20:28:59]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[1AF4:10B0][2015-04-29T20:28:59]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[0E64:1A2C][2015-04-29T20:28:59]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\John\AppData\Local\Temp\{1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}\vcredist110_x86, error: 0x80070490.
[0E64:1938][2015-04-29T20:28:59]e000: Error 0x80070490: Failed while caching, aborting execution.
[0E64:1938][2015-04-29T20:28:59]i330: Removed bundle dependency provider: {1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}
[0E64:1938][2015-04-29T20:28:59]i352: Removing cached bundle: {1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}, from path: C:\Users\John\AppData\Local\Package Cache\{1f9ef6df-fe3a-49bd-95bc-c7fe03bbdd29}\
[0E64:1938][2015-04-29T20:28:59]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
"
sorry for the huge post