This is where timing plays an important role.
Say if you put the items for sale on 48hrs auction or what not, and you were banned during that time.
Do not ask the GM to cancel the auction for you.
- This is how I interpret your ticket and I quote "...have my mounts on the AH placed into my inventory."
- The GM will not even try to see if you meant that your expired items in the mail or not, because your request here means your stuff is still in the AH and that you require a GM to cancel the items in auction and have them placed in your Bag.
Instead, wait for your auction to expire and be in the mail, Then open a ticket for the GM to help you loot the mail.
- Do not do this immediately. GM's, like all banned accounts are dealing with a lot of crap/tickets. There is a high likely chance that they may be in a foul mood (ie, folks who got perma banned diss the hell out of the GM. Since it is perma banned anyways.)
- I laid low for a few days (since you have 30days to claim mail anyways,) until the shitstorm kinda passed, then open a ticket for the GM to assist me to claim the mail.
- If your items got sold in the AH then CONGRATS... oh wait, Blizz will rape your gold. So my condolences.
- Although GM's will most follow certain SOP and protocols in dealing with customer service, they are still human and there are some room for personal judgement. Thus, if a GM refuse to claim the mail for you, wait a few days then try your luck by opening another ticket, preferably in different "category."
Sincerely though, I feeeeeelllzzz bad for you son. I myself lost 800k gold and timing was poor as hell. My alts all sent all gold to my main toon cause I was cornering the Auction House parts (Garrison AH parts.) FML
