Buddy store and discontinued products before end of 18m period

[lckwjl]

The buddy store pretty much obliterated the free use routines, and profiles. Hardly any one is making the crs or plugins, or whatever because they enjoy it, but now its because they want a cut of the pie. Not everyone is like that, but thats the way it is now. Even before the buddystore pretty much all the good stuff was paid for, but even then they had free available. Also there is a LOT less community help for the developers just more q.q.. but that is going to happen when people pay for the products. They automatically feel entitled.

 

[HBfanboy1980]

Well thats a bit of a lie is it not?

There was a new contract, and you cannot legally bind a person to a change of contract, thus by not agreeing to signing the new and changed contract(and there was a new contract) they can freely stop supporting their products without being in breach of contract.

So essentially, this customer issue was actually caused by buddyteam, and no one else.

This bothers me... not that he said, but that it happened. Most countries allow for grandfathering. Not sure why this wasn't allowed for content released under old terms.

Still bothers me greatly that the devs AND buddystore don't uphold the service agreement. Nobody is expecting buddyteam to takeover and continue the projects and/or refund the money but something has to give.... SERIOUSLY.

Solution = (Buddy store product cost - minus fees) / 18 months = monthly payout to developer
If the Dev stop supporting in then they forfeit funds due them. Does this kinda suck? Yes but its the ONLY way to make sure shit rolls smoothly. Cause you can't trust anyone, especially in the botting business.

 

[ryftobuddy]

They automatically feel entitled.

That's because we are all entitled if we pay for a product, especially when Bossland's contract gave us that entitlement.

 

[ryftobuddy]

Nobody is expecting buddyteam to takeover and continue the projects and/or refund the money

Actually, many people are expecting the buddyteam to either refund money or to continue the projects. The buddyteam put themselves into this position with their poor policies, and now they should be the ones paying the consequences.

 

[HBfanboy1980]

Actually, many people are expecting the buddyteam to either refund money or to continue the projects. The buddyteam put themselves into this position with their poor policies, and now they should be the ones paying the consequences.

Yea, but nobody forced us to buy it and we both know people aren't going to start pulling money out of thin air. The money in the pot is gone. Prolly spent on Doritos, Mtn Dew, and Cigarettes for the most part.

What you do is fix the system so faith is restored. I'd sooner delete my BNET account than buy anything else from the Buddystore honestly.. and I am a huge fan of many devs. Even ones who've abandoned a product I purchased.

EDIT: I have to add that any Dev who abandoned their product should be ashamed. Look at the shit all the HB team guys have been through over the years and they are still at it with HB. make a product people want give them faith in it and they'll keep buying it. Its not a complicated concept, but when devs cant be trusted as a whole a fail-safe needs to be implemented.

EDIT 2: Can you link me to the discussions on where people are saying HB should continue the projects? I would like to interact with that discussion.

One more thing, at the very least if a dev abandons support the entire code should be released publicly in full.

 

[Croga]

On-the-fly changes to Buddy Store like changing the share from 70% to 60% or no matter what else, cannot legally unbind their obligation with their current customers to support their product, unless they refund them with the money the ComDevs have already taken. Correct me, if I am wrong, but that is how the modern law in most countries work.

I'm not sure that'll hold up....

When I buy something out of the store, I enter into a contract with the Buddystore, not with the ComDev. The Buddystore promises to deliver to me what I have selected to buy.
The Buddystore has a contract with the ComDev.

When the ComDev stops supporting, the contract I have with the Buddystore is breached and as such they are liable to me. They can chain that onto the developer but that does not change the fact that they are liable.

Basically; the Buddystore gave me the expectation that my bought product would keep working. When it stops working, the Buddystore should reimburse me. They can then demand that money back from the Developer. But that last step is not my problem since, as a customer, I don't have a contract with the developer.

It's basically the same as when you buy an Asus computer from a store. If the thing breaks, you don't go to Asus, you go to the store.

The real problem is that this kind of practice has become commonplace. In app-stores, in the buddystore, but also in that competing store who's name I shall not mention here. Both Software developers and store owners alike simply don't take responsibility for their crappy work anymore and we, the customer, are left hanging. The only real solution is to stop buying stuff from people you don't know well enough to fully trust, OR accept that what might work now might not work tomorrow...... (Which, honestly, I've done with a couple of profiles)

 

[HBfanboy1980]

@Bossland are you allowing Devs who don't agree to your new terms to support and update their old products without taking on new customers?

 

[Aion]

@Bossland are you allowing Devs who don't agree to your new terms to support and update their old products without taking on new customers?

All ComDevs are supposed to support and update (if not working properly) their products till 18months since launch or next expansion, no matter if signed the last agreement or not.

So the answer is obvious here.

 

[roboto]

@Bossland are you allowing Devs who don't agree to your new terms to support and update their old products without taking on new customers?

All ComDevs are supposed to support and update (if not working properly) their products till 18months since launch or next expansion, no matter if signed the last agreement or not.

So the answer is obvious here.

tl;dr: we HAVE to update no matter if we signed the new contract or not

 

[Frayman]

What a mess.

 

[Drizzt1990]

Also there is a LOT less community help for the developers just more q.q..

There isn't much help one can offer... I did testing for YourRaidingBuddy(? Not shure if it was YRB or the project before that), helping Alxaw(Xcesius) test the Festblight Rotation. Since the code was available as .cs files, I could actually look into it, and found a hardcoded value in the dottracker that made it forget all dots after a set amount of time.
This kind of help isn't possible anymore.

 

[Trixiap]

Im customer not developer. I can only say that something is not working, but I cant say why it is not working because I don´t have source code to debug it and find bug. Sorry but community help is not possible for Store products.

 

[HBfanboy1980]

All ComDevs are supposed to support and update (if not working properly) their products till 18months since launch or next expansion, no matter if signed the last agreement or not.

So the answer is obvious here.

tl;dr: we HAVE to update no matter if we signed the new contract or not

So if you didn't sign new agreement you still have capability to provide an updated product? I get what you guys are saying, but supposed to do and able to do are two things. That is all I wanted to clarify was whether they still have the ability to provide updates.

I'm pretty disappointed at this point in many people. Devs who took money and aren't supporting their work. HB team for wasting who the heck knows how many hours of manpower implementing the store and all this ability within HB to access and use it... could have had a few hundred of those bug reports wrapped up instead. The list goes on and on...

I uninstalled WoW yesterday and updated to Windows 10 so I might lurk around again in a few months, but I'm over HB and WoW for now. This community is a ghost town compared to what it used to be sadly.

 

[zeldrak]

I might lurk around again in a few months, but I'm over HB and WoW for now. This community is a ghost town compared to what it used to be sadly.

I'm almost in the same boat. I'm waiting for my free, reserved upgrade to download. After that ban wave back in May I just gave up on playing WoW and using HB. Actually, I stopped playing WoW in April, so I never got banned. My account is just frozen right now. I thought WoD was going to be entertaining, but it failed to keep me entertained, and now with all the bans, and supposed detection, and the law suits, and all the hub-bub going on with HB I just can't deal with it. I'm pretty much done. Until things get settled down, HB starts working again without Blizzard picking on them, and WoW starts to become fun again then I'm done.

 

[HBfanboy1980]

I'm almost in the same boat. I'm waiting for my free, reserved upgrade to download. After that ban wave back in May I just gave up on playing WoW and using HB. Actually, I stopped playing WoW in April, so I never got banned. My account is just frozen right now. I thought WoD was going to be entertaining, but it failed to keep me entertained, and now with all the bans, and supposed detection, and the law suits, and all the hub-bub going on with HB I just can't deal with it. I'm pretty much done. Until things get settled down, HB starts working again without Blizzard picking on them, and WoW starts to become fun again then I'm done.

aye, same thing here I had taken a break before the bans so avoided it as well. I guess thats a sign that breaks from WoW/HB are a good thing lol.

 

[fordjetta]

what about oracle 2 ?

 

[Trixiap]

what about oracle 2 ?

Oracle 2 is not part of this
1) It is out of support period because it was released before launch of WoD
2) Wulf didn´t say that he is discontinuing it. He just dont agree with store contract. He will be fixing this CR in future.

 

[deusx]

So in the case of CR not being supported anymore/for long time, who is issuing a refund? Developer or Buddystore?

 

[ryftobuddy]

So in the case of CR not being supported anymore/for long time, who is issuing a refund? Developer or Buddystore?

Noone is currently. The HB store's policies are clearly written out. You have one week from purchase for a refund. After that, you're screwed.

That's our main issue right now.

 

[lancsdad]

I looked into this. I had around 3-5 Buddy-store add-ons that stopped working after the May ban wave. The policy seems, and I can understand it in a way, is that after the normal refund policy period, the money goes to the software author. After this time, the software author has it. I was told to take it up with them. No mention of future discounts, credits or the margin HB makes from the add-ons...this I am less than happy about!