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Banned? Get PokemonGo (App) Refunds!

K

Kickazz006

Well-Known Member
Joined
Jan 15, 2010
Messages
20,566
If you have purchased coins on the PokemonGo App, you can get your funds back.

You can simply state:
I cannot log into the application to use my purchase. Please refund my money.

Here is how to do that via the play store:
Google Play

click the ... on the right of your purchase
[Report a problem]
Purchase is defective or doesn't work as advertised
[I cannot log into the application to use my purchase. Please refund my money.]
Submit

Do this for all charges for the app, and you will get emails stating that the funds have been returned. (15m - 48h)

I've tried all of them, and this is the fastest. You can also do 'I no longer want this purchase', but that only works for 48 hours after the purchase. If later than that, it's declined.

The above is the best method.

This user has posted the apple store how to, but I do not have an apple device to verify:
https://www.thebuddyforum.com/pokefarmer-forum/257390-refund-apple-store.html
 
Thanks for this, just got "approved refund" e-mail from google for my £80 :D
 
I just tried for mine and got this email from google.

We received your refund request for 1,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.
 
I've run into the same thing as Sting, sure seems like they covered their asses quick, yeesh.
Since I made the purchases through Paypal I'm going to try and refund through there so far when reporting the issue it directs me to making a claim straight away.
 
Last edited:
Sting2112 said:
I just tried for mine and got this email from google.

We received your refund request for 1,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.
Click to expand...

Same here
 
Tried on several accounts, this is not working.
I even tried to claim i didnt receive the ingame currency.. all my accounts get this mail:

Hi,

We received your refund request for 5,200 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.

You can learn more about Google Play refund policies here: Refund & user policies - Google Play Help.

If you’re requesting refunds for an app (or in-app), it’s best to get help directly from the app’s developer. Developer contact information can be found in the Google Play store by searching for the app and scrolling down to "Additional Information."

To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on or change your password.


Thanks,

The Google Support Team
 
Most countries have a consumer protection act that requires the ongoing access to said product after purchase. Contact your credit card company and advise them that there was a purchase made in an app on an account you can no longer access. You will need to also have proof that you attempted to contact them and google so just send off a quick email to both of them and give it 24 hours. Your credit company most likely has 90 days to dispute the charges and it is now on niantics shoulders to argue that you still have access to the pokecoins or the account in question which you do not.
 
UsernameInvalid said:
Most countries have a consumer protection act that requires the ongoing access to said product after purchase. Contact your credit card company and advise them that there was a purchase made in an app on an account you can no longer access. You will need to also have proof that you attempted to contact them and google so just send off a quick email to both of them and give it 24 hours. Your credit company most likely has 90 days to dispute the charges and it is now on niantics shoulders to argue that you still have access to the pokecoins or the account in question which you do not.
Click to expand...

+1 This, in the end you will get your money back.
 
Google 1:0 Botters
Google 1:0 Legits
Google 1:0 Customers


guess what? they will shit on your local customer law from their corporate tower they sit in lol
 
Except they have to follow the law to a T in any country they operate in. Iso you do not know international law if you can't recognize this simple fact. My credit company has already reversed the transaction and are awaiting word from niantic and google as to what proof they have that I have access to said accounts, which they clearly have none of.
 
Iso said:
Google 1:0 Botters
Google 1:0 Legits
Google 1:0 Customers


guess what? they will shit on your local customer law from their corporate tower they sit in lol
Click to expand...


Credit card companies always win, the law is on your side, period.
 
Just spoke to apple lady on the web chat, told her game does not meet my expectations and if she could refund me money. 60£ be credited to your account to 10 working days . voila ! ;<>
 
I was about to make a topic worked for me. iphone had used the money up and got banned etc

JKdku


Imgur: The most awesome images on the Internet

I tried the image tag didnt work :s
 
I also did, however not the to be reimbursed for all purchases , only some newer , I get only one, yesterday 08/17/2016 . I contacted Google by phone to know better , and very polite clerk informed me that google reimburses because of himself, but the obligation is the company. But the older buy it can not repay .
 
i told them i need my money back or else my creditcard company will get it for me... waiting for the reply.
 
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