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HElP please issue with payment (Someone from HB TEAM)

X

xocol

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Jul 26, 2012
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I cant believe that , i'm tring to solve my problem with my accont there are 1 month and a half by suporte (https://bosslandgmbh.zendesk.com/requests?filter=solved) and i didnt solve yet

i had been sent my Passport (print) cuz support said i was in blacklist (wtf?) ,and for me wait 6 hours ok i wait 2 days when i try to buy buddy shopp i cant , they said my credit is denied but i can buy everything on sites and paypal , i did a test on honnorbuddy i just buy a key with another email adress and i got the key .

Someone help me i dont know what i do

i dont believe support payment can help me :mad:

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Last edited:
forums cant help you on this,Joro and support is the right person/place
 
Tony said:
forums cant help you on this,Joro and support is the right person/place
Click to expand...


i'll give up last time support did me wait 14 hours to change stats to "solved" and didnt say nothing
 
Last edited:
xocol said:
i'll give up last time support did me wait 14 hours to change stats to "solved" and didnt say nothing
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Patience is the trick. You are not the only one asking for support and support does not work 24/7.
If your issues is not solved within 72 hours please ask them kindly again to check your email/ticket.
Like Tony said, forum support can't help.
 
BotOperator said:
Patience is the trick. You are not the only one asking for support and support does not work 24/7.
If your issues is not solved within 72 hours please ask them kindly again to check your email/ticket.
Like Tony said, forum support can't help.
Click to expand...

are you kidding?

There are almost two month
 
xocol said:
are you kidding?

There are almost two month
Click to expand...

No kidding. I cannot see that it is two month already because - like said - forum support cannot check payments or stuff related to the store.
So I can understand your frustration but this is the wrong place and posting here will not speed up anything.
The only thing (while I do not know details about the issue) you can do is creating a support ticket or send an email to [email protected] for payment related issues.
Two months sounds indeed very much. Can't believe this. Back Office is normally much much faster (<72 hours workdays).
So I can only imagine info is missing, communication problem or other issue. Go on contacting them and I am sure they will fix things for you.
 
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