Tony, all you're doing is proving my point. I never once "ordered" any of you to update things. In fact, go back and read every single one of my posts I've ever said. I'm pretty sure you'll see words such as "asked" and "suggestions" quite a lot.
Customer service is about taking what customers are "asking" for and "suggesting" be updated and seeing if those can be added as a priority.
I will state that if one of my employees told a customer to go out and start their own company, especially when that customer brought up extremely valid points concerning the customer service skills of my moderators, those employees would no longer be employeed with me.
All of the moderators that have commented in this thread are doing is cementing my opinion about your customer service. And yes, it is my opinion, but I've also backed my opinion up with valid arguments.