I did get this as an aswer from a GM Chat:
I'm sorry to say that we can only offer a refund within 72 hours (3 days) of any order being made, as this was purchased on the 17th (5 days ago) I'm not abel to refund it for you
We also don't offer refunds for suspended accounts
The account was suspended this morning, it's not been played from any location other than the same one you're logging in from, and has been played up to and including last ngiht from that same location
The account was logged in from the same computer you're on right now, the account was not hacked and we cannot overturn the suspension, nor refund the order due to the time since it was originally made