You're right - I believe I misunderstood the intention of your post. Cheers.
As to #2 I agree with you - I think you may misunderstand my point. Most of the issues a beginner will have have answers on the forum already and individually take no more than 10 minutes to solve. The rest, those are the types of issues we as a community should be addressing to move the bot forward, not caught in error/diagnostic loop. If an issue pops up a second time with an answer already available on the forum, that tells me the poster likely didn't search for an answer first - otherwise why not post in that topic?
I know that it takes little time to troubleshoot some common problems. My point is that from a beginner's standpoint, it takes a while, since they have to dig through the forums for an answer. There was even an exact topic before this one mentioning this. It's not a problem that hasn't been identified by the core devs either, it's just that it's not a top priority right now for them.
I was thinking. You know exiled bot? It has an easy to find forum link. Once it's hit, it takes you to a forum CHAT. This, I think creates a user friendly although weak, not relatively weak (to here), unit cohesion. It also allows the community to troubleshoot problems easier. I think this would streamline support issues. I know that exiled bot is way simpler and has less troubleshooting problems (given it's simpler, but less potent framework), so maybe such a forum for exile buddy may have more problems being addressed on the reg, but it would be worth it for the noob. I know that discord exists, but the design in the exiled bot website makes it so that once forums are clicked, you are in the chat. This would connect more users that could troubleshoot as a community.