Unhappy with GB/HB Customer Support

[mrmordy]

Howdy all,

Long story short, I bought GB 1month, and due to my own sillyness, thought it came with honorbuddy. I realsied this mistake less than 48 hours after buying GB. I hadn't used GB for them 2 days since I thoguht I had to wait for the session to get activated.

Anyways, I've now sent 2 PM's in the past 4 days to Bossland on instructions on how to pay the difference to update the account to a lifetime, but I've had no reply from him. I know he's been busy with developing the patched HB/Gb, but 4 days is enough time to take 1 minute to reply to a PM.

If this is the kind of support I get for paying 35 euro, and offering another 45 to upgrade accounts, i don't think it's worth my time.

 

[thexcodec]

seriously...im going to stop before i say anything mean.
Please just leave we dont need you.

 

[Tinsil]

Id say just wait bud.. Not like you can use it right now anyways? He probably realizes this and will deal with your problem accordingly.

 

[zorgonatis]

thexcodec, this customer has every right to complain about 96+ hours of waiting.

Mrmordy, what I will say is that once your issues are cleared up you will probably never need to contact the admin team again. That said, hopefully one of the mods will see this thread and report it through the necessary channels.

 

[redfish]

seriously...im going to stop before i say anything mean.
Please just leave we dont need you.

Do you know what you're saying? Mr. Mordy has a valid point. He or she PAID with their own money for this service with high expectations. Yes, there's risk involved in using this program but there shouldn't be a risk of not being acknowledged with a valid issue..............

 

[butane]

There is no need to just default to flaming, sounds like this dude has a legit complaint.
Many times people who are having issues with billing and payment have to resort to making a forum post to get action, even thought its a bit cheeky.

 

[ski]

Closing this to prevent any more flaming, but I've contacted Boss about it. Once he contacts you, you may ask for a refund or for the additional invoice.

You need to keep in mind he gets almost 500 pm's a day, and the additional workload of the last few days may increase response time.

If there is anything else you need prior to then, feel free to PM me.