Don't get what I'm about to say wrong, because you seems like a nice guy and your customer support also seems to be on a high level, but are you sure this product is ready to be sold? I mean... it's not nearly at HB level, all featured plugins or bot bases are largely initial setup-free, and are considered either afk-able or close to afk-able, but this plugin/botbase is really far to be even half way there, and the price definitely doesn't suggest that.
Maybe you should consider going free with this project for some more time, so you can get larger number of feedback / sugestions to improve it faster and then start selling it again.
Either that or perhaps consider hiring another person to help you with coding your product.
Speaking for myself - I'm using trial atm, and after what I saw I definitely do not intend to purchase this product, simply because it can get you banned very fast the way it is, and I don't have time nor a will to constantly play with options in search for right ones either (who here does? we are all using a bot after all, that means we either don't have time or are lazy, either way many of users can't be bothered with that... xd).
And since trial is one time thing, there's no chance I will ever be back to check on your product again (speaking of which, buddy team could consider making trial available on once a month/two months basis, a lot of products here evolve with time after all) .
Again - not intending to insult you in any way, just some constructive criticism and ideas for possible solutions.
Wishing you good luck with improving your product