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Several Issues with HB

CodenameG said:
you could send an e-mail to [email protected] with your key, they should be able to offer you an extension while we try and troubleshoot these issues for you.
but that's completely up to you.
Click to expand...
Thank you,

Thank is very much appreciated.
Seems such an odd issue.

Ive tried a different router, realm.
I am fresh out of Ideas now :/
 
like i said send them an e-mail, and when you get the extension, bump the thread or make a new one and we can try some more stuff.
 
CodenameG said:
like i said send them an e-mail, and when you get the extension, bump the thread or make a new one and we can try some more stuff.
Click to expand...

Email sent.

Would it help to try an older version of HB see if it downloads the Mesh?
Or as I suggested before can I download the Mesh some other way?

or perhaps a teamviewer?

I honestly can't see how it is happening, would your server have any restrictions to certain countries?

Up for any Idea's

Thanks again,
Do think that there is great customer support here.
 
you always wanna be running the latest version of honorbuddy.
our servers shouldnt be blocking your county, if that where the case we'd have even more reports of this happening.

would it be possible to ether try another pc, or another internet connection just to rule ether or those out?
 
CodenameG said:
you always wanna be running the latest version of honorbuddy.
our servers shouldnt be blocking your county, if that where the case we'd have even more reports of this happening.

would it be possible to ether try another pc, or another internet connection just to rule ether or those out?
Click to expand...

We don't have the biggest wow base. So I might be your first customer ;)

But I have tried a different pc,

And different router,
But the same ADSL account,

I could email my ISP and see if they can tell me anything.
 
this is from our wiki about network issues so try this.

In the event that you have decided that the issue is network connectivity related, and are ready to create a support thread about the issue. The following information is required when doing so, in order for us to properly diagnose the problem.
Step 1) Open a command prompt (Start -> Run, or Win Key + R, and type "cmd" then press Enter)
Step 2) Run the following commands, and record the output of them all.

Code: 
pathping auth3.buddyauth.com > C:\PathPingDiagAuth3.txt
pathping auth2.buddyauth.com > C:\PathPingDiagAuth2.txt
pathping buddyauth.com > C:\PathPingDiagAuth1.txt
Step 3) Attach these files to your support thread so that we can diagnose any actual network issues.
 
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CodenameG said:
this is from our wiki about network issues so try this.

In the event that you have decided that the issue is network connectivity related, and are ready to create a support thread about the issue. The following information is required when doing so, in order for us to properly diagnose the problem.
Step 1) Open a command prompt (Start -> Run, or Win Key + R, and type "cmd" then press Enter)
Step 2) Run the following commands, and record the output of them all.

Code: 
pathping auth3.buddyauth.com > C:\PathPingDiag Auth3.txt
pathping auth2.buddyauth.com > C:\PathPingDiag Auth2.txt
pathping buddyauth.com > C:\PathPingDiag Auth1.txt
Step 3) Attach these files to your support thread so that we can diagnose any actual network issues.
Click to expand...

So, for some reason when i try to add the PathPingDiag file, it says invalid file. Even if I WinRaR it.

So I hope the pictures suffice?

Let me know if you need further details.
 

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  • CMD.webp
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yea,there wasnt suppose to be a space after dialog. i edited my post.
 
CodenameG said:
yea,there wasnt suppose to be a space after dialog. i edited my post.
Click to expand...

I took it straight from the site, so I think I did it right?

I am also talking to my ISP as well, will let you know if anything comes right.
 
09:23
Hi Ross, this issue falls outside of our support scope and I won't be able to assist any further. I would advise consulting with an IT specialist for assistance.
Click to expand...

This is from my ISP.
 
There is nothing wrong with the product, it was simply downloading meshes for the first time as a new user. It will sit there and do nothing during this time. Give it a few ~5 minutes to get everything ready to go and it will begin.
 
RossCo_ said:
I took it straight from the site, so I think I did it right?

I am also talking to my ISP as well, will let you know if anything comes right.
Click to expand...
no, like i said i edited the thing, it should work this time

Code: 
pathping auth3.buddyauth.com > C:\PathPingDiagAuth3.txt
pathping auth2.buddyauth.com > C:\PathPingDiagAuth2.txt
pathping buddyauth.com > C:\PathPingDiagAuth1.txt
 
Defect said:
There is nothing wrong with the product, it was simply downloading meshes for the first time as a new user. It will sit there and do nothing during this time. Give it a few ~5 minutes to get everything ready to go and it will begin.
Click to expand...

I've left it open for about 30 min, and nothing changes. I hoped it was that too :/
 
what kind of anti-virus are you running? are you running any kind of software firewall?
 
rbx-g2-a9.fr.eu is part of the Roubaix router cluster in Northern France, it's the main link the EU has to the rest of the world (of the internet).

The entire router base has been under attack for weeks now...

I wish I could tell you that an anti virus could fix it...

It's a massive DDoS attack on the EU. Getting a connection is still possible, it just might take a few tries.

Point is... HB reconnects to home servers every so often, and when it can't get that connection, then you're booted out.

but that failure of connection has nothing to do with HB or you or WoW... It's Roubaix sensing you trying to make the same connection too often, and shutting it down.

-sk
 
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@CodenameG

How long after emailing the support would the key get extended?
I'm guessing my best bet is to keep trying?

@Skander

I know you said this has been happening a while, is there anyway I can monitor when it slows down?
 
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