Session is invalid / software is not authorized to be used from germany

[Snigen]

As the title says. I log in and after 20-30sec I get those message and honorbuddy shuts down.
Logs included.

I'm not from Germany btw.

I've also been in contact with my local internet provider, based in Norway, they say that that the ip is placed in Norway by ripe.net.

I have also flushed my DNS to no affect.

 

[Tony]

pm me your IP plz

 

[Snigen]

Done.

 

[Tony]

thx,we are on it

 

[Snigen]

My ISP told me that the problem most likely is outdated geolocation services which you guys use. Any idea when this might be fixed? I only bought a months worth of playtime, would be a shame to see it all go to waste.

 

[Tony]

we are on it,its not what ISP told you tho since we already checked that

 

[Snigen]

Is there nothing we can try?

 

[chinajade]

Hi, Snigen,

We understand the frustration.

The only way to tackle the problem on your end is to ask the ISP for an IP address on another subnet. If you do manage to get a new IP, and it manifests the same problem, immediately PM the new IP to Tony, please.

cheers,
chinajade

 

[Snigen]

I asked my ISP to give me a new IP adress but this was not possible. Considering I havent been able to use honorbuddy and the fact that no solution to the problem has been given, do I get a refund on the product?

 

[Tony]

we are still on it

sorry for the inconvenience

 

[chinajade]

Hi again, Snigen,

All Buddy bots carry a seven-day "no questions asked" refund policy. You can read more about it here:

BosslandGmbH:About Buddy Products​

As to your problem, are you using a pr0xy or VeePeeN?

cheers,
chinajade

 

[Snigen]

I have no idea. I don't use any proxy atleast, I just use the normal internet my ISP gave me.

 

[Tony]

give it a try now and let me know plz

 

[Snigen]

Seems to be working fine now. Thank you all so much for the help, this was probably not a simple issue so thank you for the work you put in.

 

[CodenameG]

great, if you need anything else let us know.

 

[Snigen]

The issue is back. Started this night.

 

[Tony]

flush your dns and let me know plz

 

[Snigen]

Flushed, no effect. Still not working.

 

[Tony]

still got issues?

 

[Snigen]

Seems to be working again now, I can also use VPN when the problem persists, not ideal but atleast it works.. Is it my ISP that sends my IP through germany ? Because when i downloaded VPN and changed my location it said I was in Germany before I changed it..