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Session Error

Tony said:
hmm,the specific log file shows indeed a session error

do you have an antivirus/firewall enabled?
Click to expand...

Avast antivirus, same one ive been using since i joined HB 5 years ago.

However i had this disabled for testing, i also tried windows defender off - both off etc..

So im currently running ping monitors to your EU and SEA auth servers, they both went down for 2 minutes 10 seconds, is that enough to cause a session error?
 
upload screenshots of your ping tests so we can check them plz
 
Capture.jpg
 

Attachments

Still happening - not as often on europe but still happening.

Its so annoying!
 
hmm,i will forward this to the appropriate guy :)
 
still checking it

the fact you are the only one getting it makes me think its not an issue on our end tho :(
 
Tony said:
still checking it

the fact you are the only one getting it makes me think its not an issue on our end tho :(
Click to expand...

I know, but i have run everything possible to identify the issue but i cant find anything on my end.

It only started with the new key/new hb.

Prior to this never had a problem.
 
sp3sh said:
I know, but i have run everything possible to identify the issue but i cant find anything on my end.

It only started with the new key/new hb.

Prior to this never had a problem.
Click to expand...

Using Arelog resolves this but shows me the extent of the issue:

[6:00:11 AM:301] Starting ARelog v1.0.175.134
[6:02:24 AM:848] [] Starting Game
[6:02:25 AM:458] [] Waiting for Game to idle
[6:02:36 AM:740] [] Selecting BNet Account
[6:02:42 AM:998] [] Selecting character and entering world.
[6:02:43 AM:428] [] Logged in! Waiting on loading screen.
[6:02:54 AM:930] [] Starting buddy
[6:32:10 AM:241] [] Restarting buddy.
[12:04:18 PM:483] [] Disconnected! Restarting Game + Buddy
[12:04:43 PM:426] [] Closing buddy since the game has exited.
[12:04:43 PM:426] [] Restarting Game
[12:04:43 PM:426] [] Starting Game
[12:04:43 PM:980] [] Waiting for Game to idle
[12:04:54 PM:592] [] Selecting BNet Account
[12:04:57 PM:344] [] Waiting for queue
[12:05:07 PM:954] [] Been stuck at something for too long. Restarting login process
[12:05:48 PM:332] [] Selecting BNet Account
[12:05:51 PM:291] [] Waiting for queue
[12:06:46 PM:89] [] Selecting BNet Account
[12:06:49 PM:34] [] Waiting for queue
[12:07:36 PM:151] [] Selecting character and entering world.
[12:07:36 PM:478] [] Logged in! Waiting on loading screen.
[12:09:36 PM:485] [] Failed to log in to character in one minute. Will try again
[12:09:36 PM:486] [] Starting Game
[12:09:36 PM:541] [] Waiting for Game to idle
[12:10:16 PM:82] [] Selecting BNet Account
[12:10:22 PM:282] [] Selecting character and entering world.
[12:10:22 PM:586] [] Logged in! Waiting on loading screen.
[12:10:29 PM:587] [] Starting buddy
[1:26:08 PM:581] [] Internet connection died. Waiting for a valid connection before restarting.
[1:26:30 PM:951] [] Restarting buddy.
[4:22:01 PM:764] [] Internet connection died. Waiting for a valid connection before restarting.
[4:22:20 PM:155] [] Restarting buddy.
 
Tony said:
so looks like a network issue
Click to expand...

Ive logged a ticket with my provider as im on fibre.

They have been running tests for over a week and couldn't find any faults or issues.
 
Having a look at your connection, I do not see many disconnections at all. If you router dropped its authentication to our radius server even for a second, it would show up in our logs. Here is what we have since around the start of December. Time are ACDT (Adelaide)

First column = Session start time
Second column = Session stop time
Third column = Session length

2015-11-23 20:11:04|2015-11-26 00:36:01| 2 days 04:24:57|
2015-11-26 02:27:05|2015-12-02 21:14:41| 6 days 18:47:36|
2015-12-02 21:15:49|2016-01-07 06:27:12|35 days 09:11:23|
2016-01-07 06:28:27|2016-01-07 06:36:52| 00:08:25|
2016-01-07 06:37:40|2016-01-09 07:05:51| 2 days 00:28:11|
2016-01-09 07:05:53|2016-01-09 07:06:38| 00:01:19|
2016-01-09 07:07:12|2016-01-09 07:17:39| 00:11:01|
2016-01-09 07:18:14| | 5 days 16:41:46|

I would imagine a few of these may simply have been modem reboots or configuration changes in your modem. I am not aware of any NBN Fibre Optic issues in your area. If your program actually runs on a PC, there are other factors involved which may have caused the downtime shown in your PDF.

From our side, I can't see an issue. Hope this helps.
 
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