Request not found You do not have access to request #.

[Critical]

Hello,
Im having a little problem with my buddy accounts, i need to transfer my keys to another account where i bought the buddy products.
So i sent a support email, and when i try to check the status it says

Request not found
You do not have access to request #. It may have been solved or deleted.

But i didnt have any answer, and i really need help because i cant use any product.

Thank you

 

[CodenameG]

it can take up to 72 hours for an e-mail response. if you just sent it be patient.