Reinstalling DB after a long hiatus (install failed)

solrflare · Jan 11, 2017

Haven't played Diablo 3 in about 14 months, tried reinstalling DB using the latest installer. I am getting an Error 0x80070643 - Fatal error during installation.

This is what the logfile reads:

[1428:194C][2017-01-11T22:26:50]i001: Burn v3.11.0.226, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Tom\AppData\Local\Temp\{50D07375-3D3E-4998-A971-1FDBA7860783}\.cr\Demonbuddy Installer.exe
[1428:194C][2017-01-11T22:26:50]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Demonbuddy'
[1428:194C][2017-01-11T22:26:50]i009: Command Line: '"-burn.clean.room=C:\Users\Tom\Downloads\Demonbuddy Installer.exe"'
[1428:194C][2017-01-11T22:26:50]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Tom\Downloads\Demonbuddy Installer.exe'
[1428:194C][2017-01-11T22:26:50]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Tom\Downloads\'
[1428:194C][2017-01-11T22:26:50]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170111222650.log'
[1428:194C][2017-01-11T22:26:50]i000: Setting string variable 'WixBundleName' to value 'Demonbuddy'
[1428:194C][2017-01-11T22:26:50]i000: Setting string variable 'WixBundleManufacturer' to value 'Bossland GmbH'
[1428:10D4][2017-01-11T22:26:50]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1428:10D4][2017-01-11T22:26:50]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.3100.476'
[1428:194C][2017-01-11T22:26:50]i100: Detect begin, 2 packages
[1428:194C][2017-01-11T22:26:50]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'
[1428:194C][2017-01-11T22:26:50]i102: Detected related bundle: {9bd10375-472a-4b80-bb79-bc4d85613c09}, type: Upgrade, scope: PerUser, version: 1.0.2756.436, operation: MajorUpgrade
[1428:194C][2017-01-11T22:26:50]i052: Condition 'NETFRAMEWORK45 >= 394254' evaluates to false.
[1428:194C][2017-01-11T22:26:50]i101: Detected package: NetFx461Web, state: Absent, cached: None
[1428:194C][2017-01-11T22:26:50]i101: Detected package: Demonbuddy, state: Absent, cached: Complete
[1428:194C][2017-01-11T22:26:50]i052: Condition 'Installed OR (NOT (VersionNT = v6.0)) OR (ServicePackLevel >= 2)' evaluates to true.
[1428:194C][2017-01-11T22:26:50]i052: Condition 'Installed OR (NOT (VersionNT = v6.1)) OR (ServicePackLevel >= 1)' evaluates to true.
[1428:194C][2017-01-11T22:26:50]i199: Detect complete, result: 0x0
[1428:194C][2017-01-11T22:26:51]i200: Plan begin, 2 packages, action: Install
[1428:194C][2017-01-11T22:26:51]w321: Skipping dependency registration on package with no dependency providers: NetFx461Web
[1428:194C][2017-01-11T22:26:51]i000: Setting string variable 'NetFx461FullLog' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170111222650_000_NetFx461Web.log'
[1428:194C][2017-01-11T22:26:51]i000: Setting string variable 'WixBundleRollbackLog_Demonbuddy' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170111222650_001_Demonbuddy_rollback.log'
[1428:194C][2017-01-11T22:26:51]i000: Setting string variable 'WixBundleLog_Demonbuddy' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170111222650_001_Demonbuddy.log'
[1428:194C][2017-01-11T22:26:51]i201: Planned package: NetFx461Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[1428:194C][2017-01-11T22:26:51]i201: Planned package: Demonbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1428:194C][2017-01-11T22:26:51]i207: Planned related bundle: {9bd10375-472a-4b80-bb79-bc4d85613c09}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[1428:194C][2017-01-11T22:26:51]i299: Plan complete, result: 0x0
[1428:194C][2017-01-11T22:26:51]i300: Apply begin
[1428:194C][2017-01-11T22:26:51]i010: Launching elevated engine process.
[1428:194C][2017-01-11T22:26:51]i011: Launched elevated engine process.
[1428:194C][2017-01-11T22:26:51]i012: Connected to elevated engine.
[08D0:0820][2017-01-11T22:26:51]i358: Pausing automatic updates.
[08D0:0820][2017-01-11T22:26:51]i359: Paused automatic updates.
[08D0:0820][2017-01-11T22:26:51]i360: Creating a system restore point.
[08D0:0820][2017-01-11T22:26:54]i361: Created a system restore point.
[08D0:0820][2017-01-11T22:26:54]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, options: 0x7, disable resume: No
[08D0:0820][2017-01-11T22:26:54]i000: Caching bundle from: 'C:\Users\Tom\AppData\Local\Temp\{FBD5CBFA-6C2A-40D1-9BCE-B4C3CF59EAC8}\.be\Demonbuddy Installer.exe' to: 'C:\ProgramData\Package Cache\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}\Demonbuddy Installer.exe'
[08D0:0820][2017-01-11T22:26:54]i320: Registering bundle dependency provider: {ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, version: 1.0.3100.476
[08D0:0820][2017-01-11T22:26:54]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, resume: Active, restart initiated: No, disable resume: No
[1428:0910][2017-01-11T22:26:55]w343: Prompt for source of package: NetFx461Web, payload: NetFx461Web, path: C:\Users\Tom\Downloads\redist\NDP461-KB3102438-Web.exe
[1428:0910][2017-01-11T22:26:55]i338: Acquiring package: NetFx461Web, payload: NetFx461Web, download from: http://go.microsoft.com/fwlink/?LinkId=671728
[08D0:12D8][2017-01-11T22:26:55]i305: Verified acquired payload: NetFx461Web at path: C:\ProgramData\Package Cache\.unverified\NetFx461Web, moving to: C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\redist\NDP461-KB3102438-Web.exe.
[08D0:12D8][2017-01-11T22:26:55]i304: Verified existing payload: Demonbuddy at path: C:\ProgramData\Package Cache\{4D8FB164-2A7D-43B2-A59E-E16BF568ACB0}v1.0.3100.476\Demonbuddy.msi.
[08D0:0820][2017-01-11T22:26:55]i301: Applying execute package: NetFx461Web, action: Install, path: C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\redist\NDP461-KB3102438-Web.exe, arguments: '"C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\redist\NDP461-KB3102438-Web.exe" /q /norestart /ChainingPackage "Demonbuddy" /log "C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170111222650_000_NetFx461Web.log.html"'
[08D0:0820][2017-01-11T22:27:27]e000: Error 0x80070643: Process returned error: 0x80070643
[08D0:0820][2017-01-11T22:27:27]e000: Error 0x80070643: Failed to execute EXE package.
[1428:194C][2017-01-11T22:27:27]e000: Error 0x80070643: Failed to configure per-machine EXE package.
[1428:194C][2017-01-11T22:27:27]i319: Applied execute package: NetFx461Web, result: 0x80070643, restart: None
[1428:194C][2017-01-11T22:27:27]e000: Error 0x80070643: Failed to execute EXE package.
[08D0:0820][2017-01-11T22:27:27]i351: Removing cached package: NetFx461Web, from path: C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\
[08D0:0820][2017-01-11T22:27:27]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, resume: None, restart: None, disable resume: No
[08D0:0820][2017-01-11T22:27:27]i330: Removed bundle dependency provider: {ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}
[08D0:0820][2017-01-11T22:27:27]i352: Removing cached bundle: {ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, from path: C:\ProgramData\Package Cache\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}\
[08D0:0820][2017-01-11T22:27:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, resume: None, restart initiated: No, disable resume: No
[1428:194C][2017-01-11T22:27:27]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Tony · Jan 12, 2017

remove:

- microsoft visual c++ 2005-2015 x86 redistributable

restart your pc,
install https://www.thebuddyforum.com/BuddyWizard.exe
restart

solrflare · Jan 12, 2017

Tony,

You want me to remove all of them? What about .NET Framework?

solrflare · Jan 12, 2017

Tony,

Followed the steps you recommended, still getting this in the logfile:

[1FA0:1FB0][2017-01-12T09:13:59]i001: Burn v3.11.0.226, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Tom\AppData\Local\Temp\{6E9FD320-C091-4890-9084-94007F4269C1}\.cr\Demonbuddy Installer.exe
[1FA0:1FB0][2017-01-12T09:13:59]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Demonbuddy'
[1FA0:1FB0][2017-01-12T09:13:59]i009: Command Line: '"-burn.clean.room=C:\Users\Tom\Downloads\Demonbuddy Installer.exe"'
[1FA0:1FB0][2017-01-12T09:13:59]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Tom\Downloads\Demonbuddy Installer.exe'
[1FA0:1FB0][2017-01-12T09:13:59]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Tom\Downloads\'
[1FA0:1FB0][2017-01-12T09:13:59]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170112091359.log'
[1FA0:1FB0][2017-01-12T09:13:59]i000: Setting string variable 'WixBundleName' to value 'Demonbuddy'
[1FA0:1FB0][2017-01-12T09:13:59]i000: Setting string variable 'WixBundleManufacturer' to value 'Bossland GmbH'
[1FA0:1C28][2017-01-12T09:13:59]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1FA0:1C28][2017-01-12T09:13:59]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.3100.476'
[1FA0:1FB0][2017-01-12T09:13:59]i100: Detect begin, 2 packages
[1FA0:1FB0][2017-01-12T09:13:59]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'
[1FA0:1FB0][2017-01-12T09:13:59]i102: Detected related bundle: {9bd10375-472a-4b80-bb79-bc4d85613c09}, type: Upgrade, scope: PerUser, version: 1.0.2756.436, operation: MajorUpgrade
[1FA0:1FB0][2017-01-12T09:13:59]i052: Condition 'NETFRAMEWORK45 >= 394254' evaluates to false.
[1FA0:1FB0][2017-01-12T09:13:59]i101: Detected package: NetFx461Web, state: Absent, cached: None
[1FA0:1FB0][2017-01-12T09:13:59]i101: Detected package: Demonbuddy, state: Absent, cached: Complete
[1FA0:1FB0][2017-01-12T09:13:59]i052: Condition 'Installed OR (NOT (VersionNT = v6.0)) OR (ServicePackLevel >= 2)' evaluates to true.
[1FA0:1FB0][2017-01-12T09:13:59]i052: Condition 'Installed OR (NOT (VersionNT = v6.1)) OR (ServicePackLevel >= 1)' evaluates to true.
[1FA0:1FB0][2017-01-12T09:13:59]i199: Detect complete, result: 0x0
[1FA0:1FB0][2017-01-12T09:14:02]i200: Plan begin, 2 packages, action: Install
[1FA0:1FB0][2017-01-12T09:14:02]w321: Skipping dependency registration on package with no dependency providers: NetFx461Web
[1FA0:1FB0][2017-01-12T09:14:02]i000: Setting string variable 'NetFx461FullLog' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170112091359_000_NetFx461Web.log'
[1FA0:1FB0][2017-01-12T09:14:02]i000: Setting string variable 'WixBundleRollbackLog_Demonbuddy' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170112091359_001_Demonbuddy_rollback.log'
[1FA0:1FB0][2017-01-12T09:14:02]i000: Setting string variable 'WixBundleLog_Demonbuddy' to value 'C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170112091359_001_Demonbuddy.log'
[1FA0:1FB0][2017-01-12T09:14:02]i201: Planned package: NetFx461Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[1FA0:1FB0][2017-01-12T09:14:02]i201: Planned package: Demonbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1FA0:1FB0][2017-01-12T09:14:02]i207: Planned related bundle: {9bd10375-472a-4b80-bb79-bc4d85613c09}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[1FA0:1FB0][2017-01-12T09:14:02]i299: Plan complete, result: 0x0
[1FA0:1FB0][2017-01-12T09:14:02]i300: Apply begin
[1FA0:1FB0][2017-01-12T09:14:02]i010: Launching elevated engine process.
[1FA0:1FB0][2017-01-12T09:14:02]i011: Launched elevated engine process.
[1FA0:1FB0][2017-01-12T09:14:02]i012: Connected to elevated engine.
[1DD0:1D58][2017-01-12T09:14:02]i358: Pausing automatic updates.
[1DD0:1D58][2017-01-12T09:14:05]i359: Paused automatic updates.
[1DD0:1D58][2017-01-12T09:14:05]i360: Creating a system restore point.
[1DD0:1D58][2017-01-12T09:14:11]i361: Created a system restore point.
[1DD0:1D58][2017-01-12T09:14:11]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, options: 0x7, disable resume: No
[1DD0:1D58][2017-01-12T09:14:11]i000: Caching bundle from: 'C:\Users\Tom\AppData\Local\Temp\{755E3CAF-A807-4E48-B074-15A476DA56B9}\.be\Demonbuddy Installer.exe' to: 'C:\ProgramData\Package Cache\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}\Demonbuddy Installer.exe'
[1DD0:1D58][2017-01-12T09:14:11]i320: Registering bundle dependency provider: {ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, version: 1.0.3100.476
[1DD0:1D58][2017-01-12T09:14:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, resume: Active, restart initiated: No, disable resume: No
[1FA0:124C][2017-01-12T09:14:11]w343: Prompt for source of package: NetFx461Web, payload: NetFx461Web, path: C:\Users\Tom\Downloads\redist\NDP461-KB3102438-Web.exe
[1FA0:124C][2017-01-12T09:14:11]i338: Acquiring package: NetFx461Web, payload: NetFx461Web, download from: http://go.microsoft.com/fwlink/?LinkId=671728
[1DD0:1E44][2017-01-12T09:14:53]i305: Verified acquired payload: NetFx461Web at path: C:\ProgramData\Package Cache\.unverified\NetFx461Web, moving to: C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\redist\NDP461-KB3102438-Web.exe.
[1DD0:1E44][2017-01-12T09:14:53]i304: Verified existing payload: Demonbuddy at path: C:\ProgramData\Package Cache\{4D8FB164-2A7D-43B2-A59E-E16BF568ACB0}v1.0.3100.476\Demonbuddy.msi.
[1DD0:1D58][2017-01-12T09:14:53]i301: Applying execute package: NetFx461Web, action: Install, path: C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\redist\NDP461-KB3102438-Web.exe, arguments: '"C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\redist\NDP461-KB3102438-Web.exe" /q /norestart /ChainingPackage "Demonbuddy" /log "C:\Users\Tom\AppData\Local\Temp\Demonbuddy_20170112091359_000_NetFx461Web.log.html"'
[1DD0:1D58][2017-01-12T09:15:20]e000: Error 0x80070643: Process returned error: 0x80070643
[1DD0:1D58][2017-01-12T09:15:20]e000: Error 0x80070643: Failed to execute EXE package.
[1FA0:1FB0][2017-01-12T09:15:20]e000: Error 0x80070643: Failed to configure per-machine EXE package.
[1FA0:1FB0][2017-01-12T09:15:20]i319: Applied execute package: NetFx461Web, result: 0x80070643, restart: None
[1FA0:1FB0][2017-01-12T09:15:20]e000: Error 0x80070643: Failed to execute EXE package.
[1DD0:1D58][2017-01-12T09:15:20]i351: Removing cached package: NetFx461Web, from path: C:\ProgramData\Package Cache\EE88B05232F43B517D4A368F7EE5065CDE7F67FA\
[1DD0:1D58][2017-01-12T09:15:20]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, resume: None, restart: None, disable resume: No
[1DD0:1D58][2017-01-12T09:15:20]i330: Removed bundle dependency provider: {ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}
[1DD0:1D58][2017-01-12T09:15:20]i352: Removing cached bundle: {ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, from path: C:\ProgramData\Package Cache\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}\
[1DD0:1D58][2017-01-12T09:15:20]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ecf42e1e-5f2b-4f86-aa60-84ef4cff6d0f}, resume: None, restart initiated: No, disable resume: No
[1FA0:1FB0][2017-01-12T09:15:20]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Tony · Jan 12, 2017

run this
http://go.microsoft.com/fwlink/?LinkId=671728

solrflare · Jan 13, 2017

Still nothing. Install failed, fatal error occurred. I'm going to try installing in safe mode.

Tony · Jan 13, 2017

keep me updated plz

solrflare · Jan 16, 2017

Tony,

Ended up needing to reinstall Windows. Not sure why. My Windows key was also messed up, so I had to buy another one. I used DB for about an hour, now everytime I hit start, DB hangs and becomes unresponsive.

I'll start a new thread for it.

Tony · Jan 17, 2017

alright!

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Reinstalling DB after a long hiatus (install failed)

solrflare

Member

Tony

"The Bee"

solrflare

Member

solrflare

Member

Tony

"The Bee"

solrflare

Member

Tony

"The Bee"

solrflare

Member

Tony

"The Bee"