What he said was factually correct, if profiles didn't exist FAR fewer people would buy HB. Can't really dispute that.
There could be a debate as to whether or not profiles should be included with HB. Currently they are not, and freelance profile creators have stepped up to fill the void. They accept donations, and they are paid for their work. I would assume they make enough to make it worth their time, or they would have stopped making them. For example I donated handsomely to Giles over on DB for writing a beautiful combat routine. I'm making $$ thanks to their work anyways, why not compensate them?
However, I would argue it is somewhat deceiving to the average person that "walks in" and buys HB. They expect to be able to click a button and have it do what it is advertised to do.
This is how HB is advertised: "Our WOW Bot Honorbuddy can help you in the following areas: Leveling by Grinding or Questing, Person-versus-Person Battles (PVP), Mining, Harvesting, Enchanting, Skinning, Engineering, Archaeology, Dungeons and so much more. Honorbuddy uses a fully unique Navigation System, fully integrated vendoring, mailing and usage of Flightmaster, its open API allows developers to write Add-ons, Combat Classes, Plugins and much more!"
It doesn't mention the fact that you have to spend hours writing a profile after you buy the program, just to do most of the things advertised above.
And I am not complaining at all. I am quite pleased with the profiles people are writing. My point is, the way HB is advertised is a little misleading. Its no surprise you have people expecting it to work 100% out of the box.
Don't ask me why the profile devs and the HB devs haven't come together by now to combine their work.