Quality of threads

[hellrazor113]

Dear HB community,

I have been a member for quite a while now. Sometimes very active but i also had my breaks. About 8-9 months ago my main account was hit by a ban because i was using Gatherbuddy just reckless. My account served it's 6 months and now i'am back again because of the Legion expansion coming up. To prepare my account i reached out to my beloved Honorbuddy. I have been preparing for about a month now. After a break of playing the game and using Honorbuddy there is ALWAYS a lot of reading and catching up to do, but man it has been harder than ever!

It seems like the HB community has taken a big hit. Forums seem a bit inactive and the search function is pretty much useless since 90% of the profiles and additional products are unsupported. The reason why i'am writing this thread is mainly because of the quality of the threads i see in general. Goddamn what a shit show. A lot of the threads are supposed to be in support.... please move them to support. Also threads about people saying there are new patches?!?! Herp derp. There are countless of these examples and i would love to see time-outs being handed out for this to get the quality of this forum up again.

How do you guys feel about the general quality of the threads in general?

Long live HB but please silence the herp derps!

 

[lmfaowow]

I've always felt like this forum should be run like a dictatorship, only devs do the talking.

 

[hellrazor113]

I've always felt like this forum should be run like a dictatorship, only devs do the talking.

It used to be more of a dictatorship. I liked it a lot better than scrolling trough countless of useless threads.

 

[DarkOsiris]

I just came back from overseas and yea I feel the same. But the admins have their time limited and shouldnt spent their entire time acting as e-babysitters.

Should be common sense. And ppl need to realize that every question that was placed on the wrong section or already answered on the proper channel/tab takes time to them that could be used to better needs (coding process, handling payments/customer service, etc).

 

[SeniorChang]

Agreed. There is way too much dev abuse going on, too. I see it in Alisha's support threads. He/she (?) provides a ton of support and they're all fighting up hill battles to keep these things working, but a number of users are complete jerks in their threads. Also, this applies to everything, if you're too dumb to use these bots, don't.

 

[Kaosqueen]

i suggest getting discord and adding HB to it. you can message dev's easier and see whats going on faster.

 

[mithu]

i suggest getting discord and adding HB to it. you can message dev's easier and see whats going on faster.

I think this is pretty much what is happening across many forums, and sites. Not just HB.

 

[BotOperator]

I can sign nearly every post of this thread. We Mods/Admins that are left over have hard times nowadays but we try our best to stay in control.
You can help us by reporting people not following the forum rules or guiding them to the right section/thread.

 

[Azoth]

I don't really know how Bossland organizes their hierarchy, but if it's actually the case that development is being held back because they have clean up the forums, then they're doing something wrong. That role is what a community moderator or something similar is for; someone who has no job except to keep clutter to a minimum. Posts in the wrong section, posts asking about updates, and troll Pokefarmer posts are going to happen, and they're not really worse here than everywhere else.

Honestly when I first joined buddyforums years back, I was pretty surprised by how strong the censorship was. I mean yeah, there's a lot of entitled crybabies out there, but there were also quite a few legitimate concerns from paying customers that were locked/deleted, and often in ways that inflamed tensions rather than soothed them. Many of the developers/moderators are great and helpful, but some also aren't very diplomatic with how they go about things. Tbh I like that things have mellowed out since then.

 

[BotOperator]

but some also aren't very diplomatic with how they go about things.

I count myself to this but you need to understand that we repeat ourself every 5 minutes in the discord channels and every hour here on the forum many many times because people do not read announcements, sticky threads or the wiki.
90% of all current support tickets can be solved by reading, using the search function, cross reading a couple of minutes and even thinking.

It seems to be common sense that it is easier to ask the same dumb question again and again instead of spending time to understand the bot and reading things.
People do not understand that complex software (and HB is complex with all the options) needs own time to master it.
That are the same people that start whining here if they got banned because they had weird settings and were detected/reported fast.

You also cannot imagine which kind of verbal personal attacks I often get via PM. I hope that people do not act the same way in real life.

But we're also making mistakes. We have a lot of useful information but it's all over the place and sometimes outdated. Very hard for beginners to find.
That's something were we need to become better but we have a problem: TIME
It's like one of you said already we could invest more time in things that make sense if we not had to deal with all this stupid trolls and questions.

 

[BotOperator]

Please take a look at the support forum atm.
There are very good examples where I have to tell people which are registered > 1 year that they have to attach a full logfile to each problem report.
I've already stopped asking for a brief description of the issue or even a friendly HELLO at the beginning.

"wtf bot does not work" is what we often get.
Which bot, we sell many? (because people use wrong section)
What does not work?
What did you already try in order to resolve it?
Where is the logfile?

"do not ask me, fix it. refund" hrhrhrhrhrhr

 

[Dazzic]

Welcome to the new generation of entitled, spoiled, spoonfed brats.

 

[Dazzic]

I'd love to see HB forums like it was 3-4 years ago when people got a friendly global mute for 12 hours for being rude little uh.. schnitzels.

 

[Azoth]

It wasn't my intention to point at any person in particular; your replies BotOperator are direct and helpful even to stupid posts.
However, if time is the issue, it would seem even more that more community moderators are a solution. As you say, 90% of support posts have trivial solutions that any veteran of the forum can answer, and there’s no reason for the main Buddy staff to be dealing with those. Some active members already help newbs with simple problems, and there’s a lot more they could do with official endorsement and possibly forum powers like thread movement. I’m sure there would be some who would be interested in stepping up if you put the call out.
Not sure if this has been discussed before, anyways just my two copper.

 

[BotOperator]

Another good one:
https://www.thebuddyforum.com/honorbuddy-forum/honorbuddy-support/253247-start-honorbuddy.html
This guy is member since: 13.09.2014 thats nearly two years and its his first post.
The bot is not working because of a wow patch.
There is already an official topic about this and also the logfile gives a clear message:

[19:53:15.623 N] This Honorbuddy version only supports WoW build 22396 and you are on WoW build 22410.
This is probably an indication that WoW has been updated, and Honorbuddy must also be updated.

So for us mods this is a complete waste of time and you have to ask yourself if he is trolling you or handicapped or whatever

Two minutes and thinking could have done it but noooooooooo^^

So what to do? Answer friendly with a wall of text describing the situation and where he can find more info or ban him away for being like this?
If I explain everything how often do you think I have to do the same for others and do you really think they read this?

My reaction to this is often: HEAD - TABLE - OUCH

 

[Dazzic]

Or... Have a pre-recorded message explaining why he's getting a global 6 hour mute for being ignorant. I think it'd be pretty funny to see him squirm under the thumb. He knows better if he's been here for two years. This isn't my first account, but a buddy and I went half and half for the two keys for a low price that was going on back in... Cata? MoP? But we had a falling out and he stole the other key from me, said it was lost, changed the email password to the account we used on the forums, etc. So I made this one, bought a new key, and just been using it since I came back from my lifted permanent ban.

 

[hellrazor113]

Another good one:
https://www.thebuddyforum.com/honorbuddy-forum/honorbuddy-support/253247-start-honorbuddy.html
This guy is member since: 13.09.2014 thats nearly two years and its his first post.
The bot is not working because of a wow patch.
There is already an official topic about this and also the logfile gives a clear message:


So for us mods this is a complete waste of time and you have to ask yourself if he is trolling you or handicapped or whatever

Two minutes and thinking could have done it but noooooooooo^^

So what to do? Answer friendly with a wall of text describing the situation and where he can find more info or ban him away for being like this?
If I explain everything how often do you think I have to do the same for others and do you really think they read this?

My reaction to this is often: HEAD - TABLE - OUCH

This is exactly why i wrote this. The level of stupidity and lazyness is going trough the roof.

 

[Azoth]

Another good one:
https://www.thebuddyforum.com/honorbuddy-forum/honorbuddy-support/253247-start-honorbuddy.html
This guy is member since: 13.09.2014 thats nearly two years and its his first post.
The bot is not working because of a wow patch.
There is already an official topic about this and also the logfile gives a clear message:


So for us mods this is a complete waste of time and you have to ask yourself if he is trolling you or handicapped or whatever

Two minutes and thinking could have done it but noooooooooo^^

So what to do? Answer friendly with a wall of text describing the situation and where he can find more info or ban him away for being like this?
If I explain everything how often do you think I have to do the same for others and do you really think they read this?

My reaction to this is often: HEAD - TABLE - OUCH

So yeah, putting other issues aside for now, many support posts should have a direct, one sentence reply with the subtext of ‘you’re an idiot’. Not sure if it was somehow implied otherwise.
As stated above, this is something others can do, saving you time for more important tasks.

 

[Day7]

Having been here for a couple years myself, I can agree on some of the more recent posts being rather lackluster in quality.. I wonder if there is a way to do a full clean of some of the forums/threads as you'd suggested, to make it easier for clarity and/or organisation?

 

[Tony]

on big bot releases,like PF,forums can get messy

thats normal imo