Qestion about my key.

[xiewei20082008]

I have bought a life-long key, but it doesn't work now, with the error' There was an error authenticating your key with the server'

what's the problem.I have mailed '[email protected]', getting a reply to let me to ask here afterward.

THX.

 

[pigumao]

i have the same problem as well

 

[Tony]

there are some server issues atm,we are on it

 

[Yarran]

Phew thought I was the only one glad to hear it's not a problem on my end and it's getting fixed.

 

[Tony]

should be ok now

 

[xiewei20082008]

No, still my key doesn't works.

 

[Tony]

How To: Attach your HB-DB log file [with pictures]

 

[xiewei20082008]

How To: Attach your HB-DB log file [with pictures]

do I need to send my key to you to check?

 

[Tony]

remove:
- microsoft .net framework 4 client profile
- microsoft .net framework 4 extended
- microsoft visual c++ 2010 x86 redistributable
- microsoft visual c++ 2012 x86 redistributable


restart your pc,
download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
run them as administrator.
after wizard installation is done, run windows update. And install all updates for .net & c++
restart

 

[xiewei20082008]

remove:
- microsoft .net framework 4 client profile
- microsoft .net framework 4 extended
- microsoft visual c++ 2010 x86 redistributable
- microsoft visual c++ 2012 x86 redistributable


restart your pc,
download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
run them as administrator.
after wizard installation is done, run windows update. And install all updates for .net & c++
restart

Still not work. I think the problem is about the key? Maybe I should send my key to you, for checking the key state.

 

[Tony]

pm me your Skype and we will teamviewer it

 

[xiewei20082008]

pm me your Skype and we will teamviewer it

Now I am sure it is not a problem caused by key, because of the fact that I can log on by another computer using the same key.
I use wireshark to check the problem. I found the program never sending authencation package at all. Now I am working on it. Thank you, Tony.

 

[Tony]

you're welcome

 

[xiewei20082008]

Tony, after catching up with the windows api execution sequences of the program. I have identified the problem and solved it. I think it should be caused by a small bug in your code. Do I deserve another life-time key as reward?

 

[Tony]

Pm me your findings plz

 

[pushedx]

Tony, after catching up with the windows api execution sequences of the program. I have identified the problem and solved it. I think it should be caused by a small bug in your code. Do I deserve another life-time key as reward?

Hi xiewei, please check this wiki page HelpDesk:'Authentication Failed' errors, and see if the issue you have found and forward to us is indeed referenced there in your perspective. Thanks.

 

[xiewei20082008]

Hi pushedx, I have pm Tony my findings and my problem is caused by 'loopback adapter'. If I could see the wiki earlier, it wouldn't be a long time for me to check where is the problem.
BTW, Why this problem would arise with the 'loopback adapter', I don't think they have any inevitable associations.
THX. Your team is great!