Purchased the bot today and it kept crashing

[bushk]

I purchased the bot today and I am experiencing a problem.

Problem Event Name: APPCRASH
Application Name: Hearthbuddy.exe
Application Version: 0.3.978.152
Application Timestamp: 55568409
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.17206
Fault Module Timestamp: 50e6605e
Exception Code: e0434352
Exception Offset: 0000c41f
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3076
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I have also downloaded and ran the installionwizard but it still cannot solve the problem, hope someone can give me some help here, thanks.

 

[Tony]

How To: Attach your HB-DB log file [with pictures]

 

[bushk]

I cant even find my HB log file

 

[Tony]

remove:
- microsoft .net framework 4 client profile
- microsoft .net framework 4 extended
- microsoft visual c++ 2010 x86 redistributable
- microsoft visual c++ 2012 x86 redistributable


restart your pc,
download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
run them as administrator.
after wizard installation is done, run windows update. And install all updates for .net & c++
restart