Profile refund from the store possible?

[Frayman]

Hello mods, I hope I have the right spot to post a request for refund for what looks like an unsupported profile on the Buddy store.

I dont want to run them through the mud incase it is supported but I cant seenm to get this thing to work..

whats the usual process for refunds?

 

[chinajade]

Hi, Frayman,

If you are eligible for a refund, there will be a "Refund" button on the product row as it is listed under your "My Purchases" section of the Buddy Store.

Other than that, you'll need to contact the Bossland 'front office' at [email protected], and see if they can do anything for you. The forum staff does not have access to user account information to perform services like this.

cheers,
chinajade

 

[Frayman]

Ok well there wasn't a refund option but considering its only 7 euros I wont bother refunding it even though it would get me banned in 10 seconds if someone was nearby and watched it.

So how are wesupposed to know if something on the store doesnt work like it should? I am aware its an ever changing environment for these programs but maybe the authors should be required to update the darn thing or check in with you once in a while or risk having it temporarily or permanently removed from the store....I wasted my money.

I guess like anything else its buyer beware, check the forum post dates and take a gamble I suppose.

 

[chinajade]

Hi again, Frayman,

• You should report the problem to the author, so it can be repaired.
  Each product has its own Support thread in the Store's product description. You can also look through this Support thread to see what the current issues exist with the product.
  
  
• We believe the Refunds are offered for 14 days from the product purchase.
  
  
• Most products have a trial period. You should avail yourself of that
  
  
• The Buddy Store allows you to Rate & Review the product.

If it hasn't been 14 days, I'd contact [email protected] to be certain.

cheers,
chinajade

 

[Frayman]

Thanks CJ your time is much appreciated

**Update**
On a side note it is working like a charm on my DK...so perhaps I need to oppologize for being too hasty