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Please Help!!! Suddenly I got "Authentication failed"

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72pixel

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Hi, Tony. I'm a lifetimer.

I'd been using HB well with my Username and Password even until three days ago, But Suddenly today HB popup the error massage like

[AM 9:17:39:111] Logging in...
[PM 9:17:40:184] Buddy Sessions: 0/0
-----
Shared Sessions: 0/0
Invalid Account Details
[AM 9:17:40:508] Authentication failed!

so I tried to find something wrong on BuddyAuth.com. but there's no clue and HB information like any key, only can see Demonbuddy information.
How should I do for FIx this ToNY please help asap!!!
 
72pixel said:
Hi, Tony. I'm a lifetimer.

I'd been using HB well with my Username and Password even until three days ago, But Suddenly today HB popup the error massage like

[AM 9:17:39:111] Logging in...
[PM 9:17:40:184] Buddy Sessions: 0/0
-----
Shared Sessions: 0/0
Invalid Account Details
[AM 9:17:40:508] Authentication failed!

so I tried to find something wrong on BuddyAuth.com. but there's no clue and HB information like any key, only can see Demonbuddy information.
How should I do for FIx this ToNY please help asap!!!
Click to expand...

There should be no password. In the top enter your KEY and hit log in. If it says it again try and kill the sessions. You can do all this in buddyauth.com
 
hueyz said:
There should be no password. In the top enter your KEY and hit log in. If it says it again try and kill the sessions. You can do all this in buddyauth.com
Click to expand...

I normally used my ID and Password for login HB.

Also I can not see my HB KEY in buddyauth.com.. As I said Only can see my Demonbuddy Key...

What should i do for get my HB Key??
 
Last edited:
If you've been using HB for a long time then you most likely don't have a key but do indeed need to use username/password.
You should probably mail bossland with your info; he can check what's going on. Or else wait for Tony to show, he always has the right answers.
 
Croga said:
If you've been using HB for a long time then you most likely don't have a key but do indeed need to use username/password.
You should probably mail bossland with your info; he can check what's going on. Or else wait for Tony to show, he always has the right answers.
Click to expand...

Ok, Thank you for your reply. I will send this issue to Bossland.
 
Invalid Account Details=wrong login info

you must log using the same info as this page
Bossland GmbH​
 
Tony said:
Invalid Account Details=wrong login info

you must log using the same info as this page
Bossland GmbH​
Click to expand...

I tried to get my password on Bossland GmbH but it says "Sorry, we cannot find any matching accounts for the criteria you submitted, please double check your information and try again" so I can't not find my password now.

I sent you an email with my paid information please check it again.

Thank you.
 
Last edited:
in that case you have to send us an email at [email protected]
but you have to give us more details so we can be able to help you
 
[Solved] Thanks again for your nice support!:)

*Anyone who got the same issue as me, Just need to send an email with your paid information to [email protected]
 
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