I agree, to an extent, with a lot of which has been said over the past week from the community.
We are paying customers, one time payment or not. This product isn't working as intended. Yes it's being fixed, but with little known about it's progress. Project management revolves around tasks, those takes could be released to the community so we know where the project stands.
Example:
Buy dog(Complete)
Feed dog(Complete)
Train dog to maim(In Progress)
Use dog to maim neighborhood vandals
I, as well as everyone else, have been checking these forums daily to see if there are any updates, only to find post after post of nonsense. Obviously, we're probably a little late into a suggestion like this(maybe?), but for future reference, when posting something like this, an updates section could go at the beginning of the post.
"Hi guys, HB will be going down for, what we estimate, a week. We'll get back to you on our findings, better safe than sorry."[I understand you did this.]
*Update*
"We found that the API has to be completely reworked, while we're at it, we're going to help speed the bot up while reducing CPU usage."[This as well.]
*List of Tasks*
-Rework API
-Search entirety of program for missing/broken/useless code
...and you could just update it from there on the first, or second, post. Soothing the masses, instead of giving others enough time to form conspiracy theories, where they draw wild conclusions that HB Dev's are about to hop ship.