No key recieved in email, or appearing in buddyauth.

[float]

Hi there
Over the past week I purchased a couple of 3day trial keys (which arrived immediately in my inbox), I was happy with the service and purchased a 1-month key.
However my PayPal has been charged and I received the confirmation of paypal payment. However I have not received the key in my email yet.
I already had a 3-day key active when purchasing the 1-month key, could this be causing issues? They key is not appearing in buddyauth either.

Thanks

 

[Tony]

email support plz

[email protected]

 

[float]

Hi there
I have emailed support, however the reply I received asked me to do a few things, none of which worked.
Log On - Buddy Auth Portal > I log in with the correct email/username that I paid for the 1month key with and it doesn't appear on the list. (The two 3-day trials appear there as expected).
I have checked spam folders many times, and they don't appear there either.
I forwarded the confirmation of payment details, and have yet to receive a response (I just figured support may have the weekend off).

Let me know what I can do to get my key.
Thanks
Float

 

[BotOperator]

Forum staff cannot answer questions about keys or payments made.
Please go on with the communication you had with the support team for this using the email address Tony gave you.

Thanks!

 

[float]

I hadn't received a response in a while and I wasn't sure if my emails were getting through. Hence why I came here.

 

[Tony]

be patient plz