I'm not sure about the law's that govern your country \ state \ city, but where I'm, Blizzard would be within their rights to refuse to give out a reason why they banned an account as they could claim that its to protect their intellectual property. That being said, there are 9 or so major legislative breaches with their contract (
terms if service) that significantly breech consumer protection law's. I'm not going to give out all the details in here, however I would strongly suggest people read their countries law's in regards to entering contracts....
Play particular attention to things like:
* When the exchange of money occurs vs being given the contract terms
* Conditions such as "
Blizzard can change and update these contract terms when it feels like"
* Notification of changes in contractual terms & how they must be given
* Contract Terms that are weighted to significantly benefit one party over another
* Ambiguous contract terms, with failure to explain them in plain English
* Stating that Blizzards country of origin...e.g California laws apply over the laws of your country
* Misleading and deceptive conduct regarding the product (
lack of PVP functionality)
The complete way blizzard does business in my country breaks a substantial number of major law's.
Its quite easy to google your countries \ states \ city's sales law's and apply them. I would strongly suggest that everyone who has been banned does so and takes the time to write an e-mail to:
[email protected] and points out in public forums the exact way they are breaching the law. It might be a complete waste of time, and you may never get your account back that's been banned, but the more public pressure that's applied, negative press combined with more people knowing their rights and clearly defining the ways that they are breaking fair trading & contractual law's will go along way to making them think again about doing "Mass Ban Waves" or banning accounts outright without giving warnings first (
as outlined in their Account Penalties Terms & conditions)
https://sea.battle.net/support/en/article/diablo-iii-account-penalties
https://eu.battle.net/support/en/article/diablo-iii-account-penalties-policy
https://us.battle.net/support/en/article/diablo-iii-account-penalties
The fact that they have banned people without giving a warning, final warning, or anything like that is a breach of their own contractual obligations.... also if you look at the wording
Account closures are rare and are typically only provided after a final warning, except in the most extreme circumstances.
* Banning 7000 accounts on one day, does not appear to be "very rare"
* Must be given a final warning, except in extreme circumstances... there is no definition of what extreme circumstances are therefore without a clearly defined list of whats considered to be extreme its illegal for them to take that form of action and they must give a minimum of a final warning first.
Live by contractual law, die by contractual law....
