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Ninja patch 19116

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gunsandunicorns said:
that sounds like a very unprofessional, immature company.
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How so? That sounds like a normal response to people incessantly screeching about something not working, when there are failsafes that make notification to the developers.

gunsandunicorns said:
if our customers expect our product to work, we see it as their right to expect it. they pay for our product, and it is our job to make sure it's updated, running, and working properly. never have i experienced ONE single customer that tells us "i'm so grateful for your work, it's the right time to tell you that now that the product doesn't work." technology industry, indeed. but we are grown up and take our job and - first and foremost - our customers serious. you have no idea about the business world, obviously. if you want to be "white-knighting", then do it smart and somewhat intelligent at least.
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The customers are taken seriously, however there is NO value or significance to this thread, except a bunch of whining, trolls, and idiots like me who think that we can get the point across to the aforementioned two groups.

This thread will be deleted soon however, and an official post will be made...
 
Your saying wow should contact a company that violates its policy and notify of a ninja patch? Or.... that wow should send a push notification of a ninja patch to its millions of subscribers? How else would they know?
 
Omegamerc said:
Your saying wow should contact a company that violates its policy and notify of a ninja patch? Or.... that wow should send a push notification of a ninja patch to its millions of subscribers? How else would they know?
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Quit acting like an idiot and read the post before making a smartass remark
 
gunsandunicorns said:
that sounds like a very unprofessional, immature company.

if our customers expect our product to work, we see it as their right to expect it. they pay for our product, and it is our job to make sure it's updated, running, and working properly. never have i experienced ONE single customer that tells us "i'm so grateful for your work, it's the right time to tell you that now that the product doesn't work." technology industry, indeed. but we are grown up and take our job and - first and foremost - our customers serious. you have no idea about the business world, obviously. if you want to be "white-knighting", then do it smart and somewhat intelligent at least.
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Of course it's their right to expect it. They also have the right to expect 20 virgins to knock on their door for an all-weekend orgy. However, real expectations vs personal expectations vary for the typical "whine and rage" user. If a product is down/unexpectedly broken, it's reasonable to note that the providers of that product know about it and don't need someone else to inform them. There's no "white-knighting" involved, here. This is just the ranting of someone who deals with people like you every day. It's also someone that has been with this company for years and paid for a lifetime subscription. I literally have nothing to complain about. HB is down until they fix it.

Go get a life time sub and then you won't have to worry about monthly costs.
 
Omegamerc said:
Your saying wow should contact a company that violates its policy and notify of a ninja patch? Or.... that wow should send a push notification of a ninja patch to its millions of subscribers? How else would they know?
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Dude seriously, do you think I am talking about WoW, or the bot not working? I am sure they can configure a system to have in place when someone tries to run HB, that it flags it for non compatibility and then they get notified.
 
ectocooler said:
How so? That sounds like a normal response to people incessantly screeching about something not working, when there are failsafes that make notification to the developers.



The customers are taken seriously, however there is NO value or significance to this thread, except a bunch of whining, trolls, and idiots like me who think that we can get the point across to the aforementioned two groups.

This thread will be deleted soon however, and an official post will be made...
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I blame myself. I started it.
 
You do realize that if they were to do that it would be days of coding and making sure that system works for most or all of there subs... not to mention extra expense? From business stand point it makes no sense. Not unless they wanted to be better than a competitor and lets be honest whos better than bossland.
 
blacklist scorpion and originals is on tonite I will be sated :)
 
gunsandunicorns said:
We pay for the product, thats our gratitude. We pay for them to maintain/update this product. Same as for every other fucking product/service you buy on this planet, without telling any developer how "grateful" you are. Thats business, welcome. Jesus, you white knights are worse than people just being honest about not being happy when the bot is down, and obviously no one from the stuff is around or cares at the moment.
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You pay for the product AND the downtime required to update that product. Same as you do with Blizzard games or any other online game that requires updating. If you don't agree with the wait time, don't buy the product, simple as that. However don't come over here with your "I'm a paying customer routine". Ever tried that IRL and see how far you got? Nowhere, cause you agreed to the updating downtime the moment you bought the product. No decent company that is set out on making profit or takes the market serious is gonna listen to people like that. There is a difference between people being unhappy and notifying the company of their complaints, as it should be. Then you got the whiners who just want free time...

I agree on the notifying part however, that is not usual for them for it to take this long.
 
Welp there we go codenameg said they working on it. Time to take care of my 3kids...
 
Omegamerc said:
Welp there we go codenameg said they working on it. Time to take care of my 3kids...
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Thx god, Blizzard do update their servers from time to time, so we can have time for the kids ;)

Oh well, mine is already sleeping for good 4 hours; )
 
I love reading the forum just after a patch, best soap opera ever! the 'angry mob' really make me laugh!!
 
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