Main Account Perma-Banned, but for the wrong reason?

[lolpola]

So I went to bed at like 11 pm last night, and woke randomly in the middle of the night. Glanced at the computer monitor and found my character stuck, but constantly moving into the same spot. I didn't get up to move it or anything though, until a few hours after it was still occurring. I got up and moved it so it could resume farming (using GB2.) I wake up a few hours after this and find my account banned. I read the email, and it states I have been banned for use of "hacks" and not for use of a bot. I've been given no warning in my playing career for any offense. I'm on the phone waiting for a rep, but I have no idea what to say.

- Should I admit to botting to get rid of the "hacks" ban, or will this make it worse?
- How can I get out of this?

I signed up JUST to ask this question. Do you play on stormscale EU and was your toon a level 1 tauren stuck inside that hut?