Well I don't know if it was a lie or not. One thing is for sure, tickets are been answer quicker. I did some LFR on a few accounts around 9ish to 11ish and by 1 am I had a email of Sexual Harassment. I was doing some trolling in general and got reported. Not saying they are acting quicker but, they are answering tickets faster. I just got a warning. LOL
Oh hysterical, sexual harassment.....