pdmason2009
New Member
- Joined
- Aug 5, 2010
- Messages
- 30
- Reaction score
- 0
I've been a member of this service for a very long time, and a very happy one at that.
I'm aware that recently a host of issues have arose with the operational side of this product. I've seen many members both user and staff alike do their very best to offer solutions to the problems that we currently have. All of them to no avail.
I've seen some people directly connected with the service point out that the actual software is functioning normally but that the servers are failing. This is of no consolation.
I've seen other post about how the service is not working and complain that they are paying for a non-functioning product. I've watched as hordes of blindly loyal people have risen to defend a service which should be held accountable for its failures. While you're all berating people for questioning as to why they are paying for a non-working service and telling them that their money should constitute some downtime or that they need to expect the service to be non functioning for some undetermined amount of time because a new expansion came out, no real fixes are being implemented, we have been told that the service was downed by a serious internal user error, and that the fix has no definitive time frame. If your internet service provided began to work intermittently over the next week, you would all be calling their support number day and night to get it fixed, lauding how you pay for the service and it should work. The same is true here.
All that aside. I want no internet "war" or to see some large battle of people from varying age groups, backgrounds, geographical locations, and academic status begin to throw words at each other to see who is superior. If you choose to respond to this message with that intent, then you do nothing but delay the outcome we all desire.
The point of this post is to tell those in charge at this service. Just fix it already.
Before the inexperienced and delusional pseudo-connected to the service groups begin to tell me how impossible that is, let me stop you. I don't care about them not begin able to find workers that will put in weekends. I don't care about the circumstances that caused the issue. I don't care about how hard it is to fix. And if any of you had any sense of how business works, after the time you've waited, neither should you.
I'll return to my previous analogy. If you lost your internet connection you would be uninterested in excuses from your provider such as, "We can't find anyone to put in weekends" or "The issue was caused by a stupid mistake, we're really sorry."
No, it doesn't matter if you paid for this service once ten years ago or every day as you go. You paid for it. The price was one that the company chose. I didn't argue my way down from their number. They asked me for a certain amount of money for a lifetime of service. I agreed to their fee and paid it happily. Now they have, at least temporarily, stop providing me that service.
I don't want a refund. I don't want to hear about all the reasons why you can't do your jobs. I don't want to be hear about how sorry you are. I just want the service to work.
I realize this may seem harsh to some of you. Those of you who read this and think it comes off as cruel or unfeeling have most likely never been in real to life business situation involving a client and a provider. I can tell you for a fact that clients do not care about the problems of their providers. They will often give some small leeway based on extenuating circumstances but after that, they demand the service in which they are paying for. Refunds do not help clients because they paid for the service for a reason. They want or need it.
So in closing, as this will be my final post on these forums in regards to this issue, I beseech you, please just fix it.
I'm aware that recently a host of issues have arose with the operational side of this product. I've seen many members both user and staff alike do their very best to offer solutions to the problems that we currently have. All of them to no avail.
I've seen some people directly connected with the service point out that the actual software is functioning normally but that the servers are failing. This is of no consolation.
I've seen other post about how the service is not working and complain that they are paying for a non-functioning product. I've watched as hordes of blindly loyal people have risen to defend a service which should be held accountable for its failures. While you're all berating people for questioning as to why they are paying for a non-working service and telling them that their money should constitute some downtime or that they need to expect the service to be non functioning for some undetermined amount of time because a new expansion came out, no real fixes are being implemented, we have been told that the service was downed by a serious internal user error, and that the fix has no definitive time frame. If your internet service provided began to work intermittently over the next week, you would all be calling their support number day and night to get it fixed, lauding how you pay for the service and it should work. The same is true here.
All that aside. I want no internet "war" or to see some large battle of people from varying age groups, backgrounds, geographical locations, and academic status begin to throw words at each other to see who is superior. If you choose to respond to this message with that intent, then you do nothing but delay the outcome we all desire.
The point of this post is to tell those in charge at this service. Just fix it already.
Before the inexperienced and delusional pseudo-connected to the service groups begin to tell me how impossible that is, let me stop you. I don't care about them not begin able to find workers that will put in weekends. I don't care about the circumstances that caused the issue. I don't care about how hard it is to fix. And if any of you had any sense of how business works, after the time you've waited, neither should you.
I'll return to my previous analogy. If you lost your internet connection you would be uninterested in excuses from your provider such as, "We can't find anyone to put in weekends" or "The issue was caused by a stupid mistake, we're really sorry."
No, it doesn't matter if you paid for this service once ten years ago or every day as you go. You paid for it. The price was one that the company chose. I didn't argue my way down from their number. They asked me for a certain amount of money for a lifetime of service. I agreed to their fee and paid it happily. Now they have, at least temporarily, stop providing me that service.
I don't want a refund. I don't want to hear about all the reasons why you can't do your jobs. I don't want to be hear about how sorry you are. I just want the service to work.
I realize this may seem harsh to some of you. Those of you who read this and think it comes off as cruel or unfeeling have most likely never been in real to life business situation involving a client and a provider. I can tell you for a fact that clients do not care about the problems of their providers. They will often give some small leeway based on extenuating circumstances but after that, they demand the service in which they are paying for. Refunds do not help clients because they paid for the service for a reason. They want or need it.
So in closing, as this will be my final post on these forums in regards to this issue, I beseech you, please just fix it.
