Good evening,
This is Game Master Syntharous at your service. I appreciate you taking the time to get in touch with us!
I wasn't able to catch you while you were online today, but I *do* have some information for you about the issue that you reported on Zenpuma.
Errr... now that I refreshed your character I can see that they're deleted. :O
I'm sorry about the situation you described, so I'll give you all of the information that I'm able to about this, you know, in case you return... Anyway, I'm assuming that the NPC/mob you're referring to is this one:
Alani - NPC - World of Warcraft
As I understand it, you killed that rare mob that provides you with a mount when looting it but as you claim, it didn't provide you with the mount item. I've reviewed our logs of your character's activities over the last day+ but I'm sorry to report that I don't see any record of your character killing that specific mob. I'm afraid that without a record of the kill I wouldn't be able to assist with providing that item to you.
If you'd like to get any additional input about this or have any further concerns, please click the green button below to send us another message and we'll happy to assist you further.