Kharimin Customer Service Representative
Greetings,following a review of your case, we can confirm that the evidence presented was correct and that the subsequent action taken was appropriate. Our decision in this matter stands and will not be overturned.For privacy and security reasons, it is our policy never to reveal details regarding account investigations beyond those which are provided in the original notice mail.If you wish to review our current Rules and Policies, they can be found at
https://battle.net/support/article/300722.The game client may monitor your computer's RAM and/or CPU processes for unauthorized third party programs running concurrently with the game.An unauthorized third party program is defined as any third party software (including Addons) that facilitates cheating; intercepts, mines or collects information from the game database; or allows modifying or hacking of the game interface, environment or experience in any way not expressly authorized by Blizzard Entertainment.This action has been taken in accordance with our Diablo III Policies (
http://battle.net/support/article/100644 and
Exploitation Policy - Battle.net Support), which all players acknowledge and agree to prior to playing Diablo III. These policies and conditions allow us to maintain a fun and safe game environment for all our players.Our Battle.net Terms of Use can be found at
Blizzard Entertainment: Battle.net Terms of Use. Further information on the different levels of account penalty we can apply is available athttps://battle.net/support/article/200475.We now consider this matter closed and would not look to enter into further discussion on the subject.