I feel for you Boss,but no i dont

[jaggededge]

I like how all these people comment about running a business, when in reality its a load of shite. Seriously i wonder what experience the OP actually has at running a business. Most people in the wider world actually understand that things take time, hence the term "Reasonable man" so many people act unreasonably expecting things to be fixed at the drop of a hat. Jesus you're getting a year's botting for like 7 cents a day. Hardly going to notice a few cents of that vanishing.

/agree +rep

 

[Andeby]

Ok rocketboy, where exactly would the announcement be made? i know a great place, the fucking forums. How exactly does the posting of a thread make the process slower? You think boss actually stops to read this drivel? That's what the hookers covered in blow are for, reading the forums. well that and the sex.

The thing is, the first few comments on what was going on with the authentication servers were either replies to threads, leaving it hard to find, or in some forum not associated with announcements. It took a while for the announcement to actually be in the announcements forum. I find it negative that you actually have to look around on the forums to find out what's going on, instead of the first word on anything being easily found in the announcements forum.

 

[achiko]

I think he was pointing generally at the comment about Bossland talking about that he didn't get any sleep/food because he tried to fix the problem.
Sure now the problem was the Auth Server but thats irrelevant.

As everyone who has or is running their own businesses know, such information or "excuses" are useless.
Sure I love the bot as much as your next of kin but the consensus here is that we pay for a service and exactly how they go about to make it work we, the customers, care very little about.

As the OP says, this aint a slam on anyone. Just a reminder that people pay for this and as paying customers they expect certain things. Like good information about when shit hits the good old fan and a ETA on a fix. Even if the ETA is as vague as "We are working on it, we do not know for sure when its up".
And the information shud be easily obtained and not something that you must search a forum for.
Myself I have been my own boss for almost 15 years now in a service industry (running a chain of internetcaf?s) and I know that any information you give out about downtimes are alot better then no information at all.

Edit: That shit actually Do hit the fan from time to time is something that you will realize that your general customer actually accepts. The lack of information about whats being done about it however, they dont.

i never expected myself to do or say smth like this but: GTFO
what the hell are you thinking? we are all human beings.. neither are you perfect nor is anyone else.. and the way they handled the situation was not like hayward did with BP, they didnt lie to us about anything.. they didnt fuck up.. it just took them some time which is definitely not too much.. and there is no need to fucking remember anyone we are paying for this.. ofc we do but you also cant expect to have electricity half an hour after a quake destroyed half of your city, right? calm down.. watch some movies or porn and try to understand that these people are not your whores just because you paid em..

oh and the information thing.. it is better not to give any information at all than to say "we dont know" or to simply lie..

 

[dottzor]

*Awaits the Nazi analogy*




Thx to the HB team for doing what I asked btw.

 

[achiko]

*Awaits the Nazi analogy*

huh? dont get it

 

[rackem]

this^^....

Replies like this to valid customer concerns is what drives your customers away. It really is that simple.

 

[ski]

Replies like this to valid customer concerns is what drives your customers away. It really is that simple.

Replies like this are the reason we reply to posts less and less.

 

[Tony]

Replies like this to valid customer concerns is what drives your customers away. It really is that simple.

its your opinion and i will respect it
but
let me have more experience than you on these forums