You did not do more than you could do, it was handled with very little care, rudeness, and threats. One alternative was provided, and like I stated earlier in the thread, I attempted this and it did not work (I'm sure you will say that is also not your problem.) It is this kind of attitude that is the most ridiculous and appalling. I also said a simple restating of "We still can't do anything because our payment provider is the issue" would have worked, rather than just closing my tickets. It is your rude and down right insulting customer service that is the issue. End of story.
RebornBuddy Forums
Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!
I allowed myself to be scammed--Bossland closes my tickets without satisfaction
- Thread starter Zemnexx
- Start date
- Status
You did not do more than you could do, it was handled with very little care, rudeness, and threats. One alternative was provided, and like I stated earlier in the thread, I attempted this and it did not work (I'm sure you will say that is also not your problem.) It is this kind of attitude that is the most ridiculous and appalling. I also said a simple restating of "We still can't do anything because our payment provider is the issue" would have worked, rather than just closing my tickets. It is your rude and down right insulting customer service that is the issue. End of story.
Kainon
New Member
- Joined
- May 21, 2010
- Messages
- 9
So what is the underlying issue over why this thread was made? Was it because you're attempting to get your account fixed or is it to bitch about their customer service? If you can't handle the level or response of their customer service (when they're obviously more focused on keeping the bot up-to-date/improving features) then don't use their product. Sorry if I sound like a dick, but you're attempting to utilize a program that's against Blizzard's Terms of Service. Their customer service, as well as possibly their product, may not be 100% dependable; but it gets the job done.
If worst comes to worst, create a new account, and attempt buying from the official store with a Paypal or prepaid card.
I have given up hope on the former, so mainly the latter. I am not using their products at the moment and highly doubt I will use them in the future from this sour experience. I am aware I can start over, but I had already put a lot of money into the Buddystore and will lose any purchases on my new account.
So this is simply to provide others an example of what I have gone through, a warning to not take the risk of providing Bossland any personal information as it did not produce results, and to be wary of continuing to use a product, or start using a product, from a company that will likely provide little to no support, and rude service after they get your money.
So if you are unaware, this is how this works. If a company chooses to treat a customer unfairly or poorly, then I have the ability to relay this experience to existing or potential customers. If the company wants to have a good reputation and attract business, it stands to reason that they should treat customers well, alongside having a decent product. That is the point of this thread.
You made the point of the product not being 100% reliable, and that it is against the Blizzard TOS. So my point is even more valid, no? You are buying into a shady product already, and a poor experience from a customer could easily lead to more doubts about the legitimacy of the company from potential customers who are already weary of the product they are buying.
Last edited:
long time ago i also accidently refunded one of Milz rotations though PayPal. name was nearly identical to some bs online pharmacy.
Anyway was called an idiot and how i don't deserve help. I donno if its same Joro person or just handle for all of the support people, but they treat customers like complete crap.
I guess nothing changed since then.
Thank god for Tony for helping me though forum and talking to them. I can't even imagine how many customers HB lost because of "Joro"
Anyway was called an idiot and how i don't deserve help. I donno if its same Joro person or just handle for all of the support people, but they treat customers like complete crap.
I guess nothing changed since then.
Thank god for Tony for helping me though forum and talking to them. I can't even imagine how many customers HB lost because of "Joro"
I concur that Tony does seem like the most helpful person I have encountered working with Bossland. Nothing personal against him, and I understand him being defensive of the situation and the company he works for. But for me, the saving grace in this situation is hard to find.
Lmao... what lack of support are you talking about?
He explained the issue and you wanted a fix from the guy receiving the money? The real world doesn't work like that... you call your bank or find out why the funds were not transferred over. Even if your bank states the funds were sent... the bank can investigate and reach out on your behalf to the receiver's processor to fix the issue. You never start in reverse. It's like asking a fast food restaurant why your card didn't go through.
Lol I think everyone under estimates how many shady people actually charge back. Joro could very well be completely jaded but being very assertive isn't a down side for the position he is in.
He doesn't need to hold anyone's hand. You either fix your payment method or your shit out of luck. Their the ones receiving the payment... You get scammed from a 3rd party and expect support? lmao
Anything with financing has no wiggle room any more and there is even less wiggle room with anything online. Stop being a baby lol. There are hacking webpages out their that IP ban you upon any form of charge backs.
He explained the issue and you wanted a fix from the guy receiving the money? The real world doesn't work like that... you call your bank or find out why the funds were not transferred over. Even if your bank states the funds were sent... the bank can investigate and reach out on your behalf to the receiver's processor to fix the issue. You never start in reverse. It's like asking a fast food restaurant why your card didn't go through.
Lol I think everyone under estimates how many shady people actually charge back. Joro could very well be completely jaded but being very assertive isn't a down side for the position he is in.
He doesn't need to hold anyone's hand. You either fix your payment method or your shit out of luck. Their the ones receiving the payment... You get scammed from a 3rd party and expect support? lmao
Anything with financing has no wiggle room any more and there is even less wiggle room with anything online. Stop being a baby lol. There are hacking webpages out their that IP ban you upon any form of charge backs.
Last edited:
Funny how most of the negative comments are responding like they didn't even read the post.
Once again, the issue is not the actual payment as I offered to pay them back, and I am aware how (after Joro explained what happened) and why it was marked fraudulent. The issue is the rude support I received when the issue occurred, and trying to fix the issue using the Buddystore so I could continue to give them more money.
I know how financial institutions work and how the flow of money exchanges hands, that entire comment was unnecessary and addressed nothing from my original post.
Nowhere in my post did I state anything about expecting Bossland to replace the product or reimburse me money.
Last edited:
I read the whole thing. You bitched after the first reply. There should have been no more responses from the first response from Joro. You got scammed... Most places would black list you from making any more purchases for life.
Even if you loose your check book and someone commits check fraud your bank will black list for 10 years here in the US. Again there are no 2nd chances in 90% of the world today.
Last edited:
No, my first comment was simply asking what happened. His first comment was passive aggressive as I had no idea what was going on, so my next comment was also in-turn. Read better.
Second point is also untrue. I have worked with online companies myself as I have worked in webhosting for a few years. Even if the payment gateway was being a nuisance, as long as you get enough proof of identification, then you can typically still whitelist the customer to make future purchases after fraudulent activity occurred unless it is a repeat offender and considered very high risk.
Lol are you kidding me? You ask a dumb freaking questions and expect support... he gave you the answer plain as freaking day.
"Why do you think it's fraudulent?" --- Juro was probably thinking because bitch we didn't get any money...
Any processor that deals with a high amount of charge backs will give you next to no wiggle room... most don't have a white list... The processors considers HB high risk because of their client base and frequent charge backs. You expect them to use multiple processors so they can take a 2nd payment from you to fix you getting scammed? lmao... all hacking webpages will be treating things this same way... On top of everything its not the responsibility of the party receiving payments to hold your hand... you contact the party who sent the money...
Last edited:
You don't think web hosts deal with a high amount of chargebacks, but regardless this is pointless anecdotal argument at best. We don't know the integral part of what occurred behind the scenes with their payment gateway, only what they said.
It may very well have been an issue with the payment gateway that blacklisted me with no hope for appeal, but that could have been simply stated when I opened my new ticket asking if anything could be done. It's not hard to type out the words on the keyboard.
Not a dumb question at all to simply ask what occurred, that is just silly, your point again is invalid. A dumb question would have been if I asked if I could simply get it marked active again. Even still, that is not how you treat a customer, even if you believe the question was self-evident. Point of view is everything as it was not self-evident, obviously.
I feel like I am arguing opinions at this point with those who likely have not had any issues with their accounts, or simply narrow minded. I do not have the same rose colored tint on my glasses, however. I do hope that if you have issues, you are treated with more respect than I was.
Last edited:
99% of the real world would of nicely asked to fu<k off and state there was fraud / charge back... call your bank.
If a payment doesn't go through you don't call the person you sent the money too. It's not their job to support your money issues. If ID verification is needed your bank will provide that to the processor along with proof of funds if needed.
You got scammed so after the first reply you had all the answers you needed minus can you please pay with a different method... All your comments after that were just childish.
Last edited:
One of the most interesting post read on this forum. lol
Anyway, a loyal customer for years does not try to buy item from 3rd party unless my English is poor enough to interpret "LOYAL".
It's really sad that the years of trust you built with HB is destroyed by this "accident", but in 99% of the business, this is how trust works.
Of course Joro has been rude and unresponsive to you, but he's not the one who break this trust.
Anyway, a loyal customer for years does not try to buy item from 3rd party unless my English is poor enough to interpret "LOYAL".
It's really sad that the years of trust you built with HB is destroyed by this "accident", but in 99% of the business, this is how trust works.
Of course Joro has been rude and unresponsive to you, but he's not the one who break this trust.
You are still wrong, making statements with no basis (99% of the world?? I am dealing with the fact of the situation, not hyperbole. Most companies do not make telling the customer to fuck off option number 1, or even an option.) and are not addressing the issue I had, and the reason for creating the thread.
If I cannot make payments through their gateway because they blacklisted me, the issue is on their end, not my banks. No, the bank doesn't give out your personal information...wtf?
My comments may have been frustrated, but far from childish. But I feel like I am arguing with a child at this point. So let that be the end of it.
Last edited:
You are completely backwards on who is responsible for correcting an issue with funds being transferred... and yes banks will 100% assist you will clearing up what ever identification they require. Most of the time it is simply just proof of funds.
hankchinaski
New Member
- Joined
- Mar 4, 2013
- Messages
- 18
my only Question to you is?
Did it pay off, buying a Key from an obvious Scammer,
" Haters gona Hate " or how goes the Song?
Did it pay off, buying a Key from an obvious Scammer,
" Haters gona Hate " or how goes the Song?
A simple mistake. I bought everything directly through them and spent quite a bit of money. Purchased one thing that I perceived as legitimate and both of us were burned. They chose to immediately create a hostile exchange between us, and I expected them to work with me to rectify the situation in both our favors.
Last edited:
disarmwithsmile
New Member
- Joined
- Dec 3, 2014
- Messages
- 21
Zemnexx,
You stated your case, and later you said you do not expect any action to come from these posts. That your only hope was to share your experience with the buddy community so that others do not have the same problems. Despite the trouble you've had, acting on that notion is noble of you.
Do not continue responding to this thread, as its quickly erasing any of the good will you generated by turning it into a troll/flame post.
Cheers ^^Y
You stated your case, and later you said you do not expect any action to come from these posts. That your only hope was to share your experience with the buddy community so that others do not have the same problems. Despite the trouble you've had, acting on that notion is noble of you.
Do not continue responding to this thread, as its quickly erasing any of the good will you generated by turning it into a troll/flame post.
Cheers ^^Y
Proof of transactions, or account numbers/routing numbers is the only thing a bank will supply, identity protection is still a thing. I am not backwards. The payment gateway that the Buddystore uses has blacklisted me, the payment gateway stops as soon as the account attempts any transactions regardless of the funding (PayPal, Debit/Credit cards, etc.), it doesn't even check if the funds are there. You simply don't understand how it works. My bank doesn't even get the chance to be involved.
You are quite right. I am letting myself get into pointless arguments at this point with trolls. Thank you, I will leave this be and hopefully let this information save someone else from the same fate.
Last edited:
- Status