Im kinda stuck here how to go on, and since I been following this forum, I was hoping someone could give me some good pieces of advice.
Today I got an email from Blizzard that my account was suspended due to using third party programs with D3. Now needless to say I did no such thing, otherwise I would not be asking.
I have had this account almost since the release of D3, and I wouldnt start jeopardizing it with any *****s now, having put enormous hours of play into it already. I did some buy gold outside the game though in desperate times, but I didnt hear anyone getting banned for that, and the reason for the account suspension wasnt that either.
Now I filed a ticket with support already for an appeal asking to kindly be a bit more specific as to what I supposedly did wrong, but got a copy+paste message that just says "everything has been invesigated thoroughly, please accept that we are shutting your account down", but no specification of my violation of terms whatsoever. Third party software can be a lots of things, I'd at least like to know what they are charging me with, so that maybe we can start an investigation, but no...
I couldnt even begin to imagine what it could be all about. My only suspicion that needs to be confirmed is that I been going to the internet cafe downstairs since it opened up about 2 months ago, since the guy below me runs the place so its free for me and there are some regulars I got friends with in there. Apparently I didnt give any of them my account details, and I dont think my account has been hacked because I didnt notice any loss of gold or items, any changes at all. In fact I helped some of these guys build new chars giving them gold and some items I didnt need. What I suspect is these guys being the hard core gamers that they are, they may have been running bots or some hacks down there while I was in their game and that got detected by Blizzard. Also I left my PC logged into D3 quite a few times. They seemed like trustworthy fellas and nothing was ever missing so why bother. Anyway I will have my suspicion confirmed with the owner first, but in the meantime I'd like to know what means do I have here to have my ban reexamined? This account is really precious to me, I dont want to lose it over something I didnt do.