Honorbuddy won't install - log attached

[rechamp]

Used the most recent installer exe and here is my log. It will not install. I am doing a fresh install because of problems on this computer with the old install. It would not load items from the buddy store. Now it just won't install. Here is the log:

[0B00:0AE0][2015-02-09T11:14:49]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Personall\Downloads\Honorbuddy Installer v2.5.12646.765 (1).exe, cmdline: '-burn.unelevated BurnPipe.{7C3DB101-4DFC-47C5-820C-A2A231DD8652} {3C4F8EF1-DE1D-4499-8FCF-6E3587F53FF6} 2960'
[0B00:0AE0][2015-02-09T11:14:49]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[0B00:0AE0][2015-02-09T11:14:49]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\PERSON~1\AppData\Local\Temp\Honorbuddy_20150209111449.log'
[0B00:0AE0][2015-02-09T11:14:49]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Personall\Downloads\Honorbuddy Installer v2.5.12646.765 (1).exe'
[0B00:0AE0][2015-02-09T11:14:49]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[0B00:0AE0][2015-02-09T11:14:49]i100: Detect begin, 3 packages
[0B00:0AE0][2015-02-09T11:14:49]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[0B00:0AE0][2015-02-09T11:14:49]i000: Setting string variable 'NETFRAMEWORK45' to value '378758'
[0B00:0AE0][2015-02-09T11:14:49]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[0B00:0AE0][2015-02-09T11:14:49]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[0B00:0AE0][2015-02-09T11:14:49]i101: Detected package: NetFx451Web, state: Present, cached: Complete
[0B00:0AE0][2015-02-09T11:14:49]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[0B00:0AE0][2015-02-09T11:14:49]i101: Detected package: Honorbuddy, state: Absent, cached: None
[0B00:0AE0][2015-02-09T11:14:49]i199: Detect complete, result: 0x0
[0B00:0AE0][2015-02-09T11:14:52]i200: Plan begin, 3 packages, action: Install
[0B00:0AE0][2015-02-09T11:14:52]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[0B00:0AE0][2015-02-09T11:14:52]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[0B00:0AE0][2015-02-09T11:14:52]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[0B00:0AE0][2015-02-09T11:14:52]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\PERSON~1\AppData\Local\Temp\Honorbuddy_20150209111449_0_vcredist110_x86.log'
[0B00:0AE0][2015-02-09T11:14:52]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\PERSON~1\AppData\Local\Temp\Honorbuddy_20150209111449_1_Honorbuddy_rollback.log'
[0B00:0AE0][2015-02-09T11:14:52]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\PERSON~1\AppData\Local\Temp\Honorbuddy_20150209111449_1_Honorbuddy.log'
[0B00:0AE0][2015-02-09T11:14:52]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0B00:0AE0][2015-02-09T11:14:52]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[0B00:0AE0][2015-02-09T11:14:52]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0B00:0AE0][2015-02-09T11:14:52]i299: Plan complete, result: 0x0
[0B00:0AE0][2015-02-09T11:14:52]i300: Apply begin
[0B90:0EA4][2015-02-09T11:14:52]i360: Creating a system restore point.
[0B90:0EA4][2015-02-09T11:14:58]i361: Created a system restore point.
[0B00:0AE0][2015-02-09T11:14:58]i000: Caching bundle from: 'C:\Users\PERSON~1\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\.be\Honorbuddy Installer v2.5.12646.765.exe' to: 'C:\Users\Personall\AppData\Local\Package Cache\{512505bd-8999-44e0-993e-97d60c730784}\Honorbuddy Installer v2.5.12646.765.exe'
[0B00:0AE0][2015-02-09T11:14:58]i320: Registering bundle dependency provider: {512505bd-8999-44e0-993e-97d60c730784}, version: 2.5.12646.765
[0B00:03F0][2015-02-09T11:14:58]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Personall\Downloads\vcredist_x86.exe
[0B00:03F0][2015-02-09T11:14:58]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Personall\Downloads\'
[0B90:0F18][2015-02-09T11:14:59]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0B90:0F18][2015-02-09T11:14:59]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0B90:0F18][2015-02-09T11:14:59]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0B90:0F18][2015-02-09T11:14:59]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0B90:0F18][2015-02-09T11:14:59]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[0B00:03F0][2015-02-09T11:14:59]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\PERSON~1\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[0B00:03F0][2015-02-09T11:14:59]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[0B00:03F0][2015-02-09T11:15:02]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Personall\Downloads\vcredist_x86.exe
[0B90:0F18][2015-02-09T11:15:02]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0B90:0F18][2015-02-09T11:15:02]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0B90:0F18][2015-02-09T11:15:02]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0B90:0F18][2015-02-09T11:15:02]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0B90:0F18][2015-02-09T11:15:02]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[0B00:03F0][2015-02-09T11:15:02]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\PERSON~1\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[0B00:03F0][2015-02-09T11:15:02]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[0B00:03F0][2015-02-09T11:15:05]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Personall\Downloads\vcredist_x86.exe
[0B90:0F18][2015-02-09T11:15:05]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0B90:0F18][2015-02-09T11:15:05]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0B90:0F18][2015-02-09T11:15:05]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0B90:0F18][2015-02-09T11:15:05]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0B90:0F18][2015-02-09T11:15:05]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[0B00:03F0][2015-02-09T11:15:05]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\PERSON~1\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[0B00:0AE0][2015-02-09T11:15:05]e000: Error 0x80070490: Failed while caching, aborting execution.
[0B00:0AE0][2015-02-09T11:15:05]i330: Removed bundle dependency provider: {512505bd-8999-44e0-993e-97d60c730784}
[0B00:0AE0][2015-02-09T11:15:05]i352: Removing cached bundle: {512505bd-8999-44e0-993e-97d60c730784}, from path: C:\Users\Personall\AppData\Local\Package Cache\{512505bd-8999-44e0-993e-97d60c730784}\
[0B00:0AE0][2015-02-09T11:15:05]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

 

[mellome]

Hi mate.

2 things:
First you're in the wrong forum, you need to post this in the SUPPORT forum : click me
Second, for the devs to trouble shoot your issue you actually have to attach a full file. Click here for instructions on how to attach a, full, log file.

Try right clicking on the installer and selecting "Run as administrator"

 

[rechamp]

I can't attach a log file per the directions, because there are NO honorbuddy folders, because IT WILL NOT INSTALL. This is the "log file" link that honorbuddy provided when the install failed. Your instructions say to go to folders in the install directory..... I have no install directory.... because it will not install.... hence my problem

 

[mellome]

Right click ON THE INSTALLER (the exe) and run IT as administrator.

Do I think this will fix the problem? It's a shot.
Would you be better in the other forum? Yeah, I imagine Tony will close the thread and tell you to do so ... I was just trying to help prior to that.

 

[Tony]

if you still got issues,use support issues section plz


closed