chinajade
Community Developer
- Joined
- Jul 20, 2010
- Messages
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Lockwood said:You say use bugtracker then when i post about my bugtracker account problems nobody gets back to me. You can't have it both ways.
You can go into the BugTracker options, and arrange to be mailed when any issue you have submitted, or contributed toward, is updated. These updates usually either explain why an issue is terminated, or it says "fixed in blah blah release"--they usually don't contain much more detail than that.
Most of the time, you will see the update via the release's ChangeLog before you will see the BugTracker updated. The software development process employed here will not be contacting you to talk about schedule, implementation, or whatever else. That is why it is important to submit accurate information with an explicit method of reproducing the problem.
Others should be supplementing the existing reports where it makes sense (rather than writing new, duplicates--which are usually 'closed as dups') People submitting additional information against an existing report help the issue obtain the proper 'weight' when assessed by the development team.
This is the process that has been established.
Hope this clears things up,
chinajade