HB Crash almost immediately after login

[yury2808]

Hi,

I just tried the HB for the very first time, and I was unable to test it even once: after login (test) with WoW running - I got 100% chance for HB being crashed in less than 1 minute with very same error (attached).

Any ideas how to fix it?

ps. win7/64 U, running HB as admin.

 

[Tony]

right click on Hb exe and then run as admin

in case you stil have problems post your log here as attachment

 

[yury2808]

Actually, I was running it as admin from the start (even mentioned it in post, hehe). Log is here.

I play on russian realm - can it be the cause of problem? Does HB supports it?

Hardware: i7 @ 3.8 Ghz, 6GB ram, nVidia 580, 2x intel 80 GB ssd in raid-0, game resolution 1900x1200, amost all graphics options maxed out.

 

[yury2808]

Btw, it was crashing even thought I did nothing - running it while reading how-to from the forum about first setup, and not even touched anything in HB UI. If I act fast, I can select profile, even start the process, but it crashes anyways...

I'm not yet even seen my character moving once...

 

[Apoc]

Seems like you're missing a random windows font. (This happens on certain windows versions, not exactly sure why.)

I'll have to go find some older threads with the same issue to figure out which font sets you need. (In the meantime, you can check MS's site for font packs, etc.)

Unfortunately the new UI framework we use, still has some issues when it comes to missing fonts. (It uses different ones depending on your OS culture, so you may be missing the one its trying to use, to display text.)

 

[yury2808]

My OS culture is EN/US - I only play wow @ russian realm, so I'm not sure what you mean by "random windows font", actually... If you tell me what fonts I need (names), I'll find them out?

ps. searching forum for similar problem reported, but not found any yet...

 

[yury2808]

Meanwhile, I found that if I create the character on EU/English realm - everything is fine. It only crashes on russian realm, where all my main toons lives

 

[yury2808]

Update: regardless of the final crash message, the reason of HB being stop-crashes is ... demo limit. I took my friend's login to try it out and found that it works fine with full account. So, there is 1 minute or so limit, which applies to HB even if it's not running anything yet (you do settings), and looks like app crash.

ps. fonts are not needed