- microsoft visual c++ 2005-2015 x86 redistributable
restart your pc, download the installationwizard http://updates.buddyauth.com/BuddyWizard.zip run them as administrator. after wizard installation is done, run windows update. And install all updates for .net & c++ install https://www.thebuddyforum.com/BuddyWizard.exe
restart
thanks for the reply tony i have done all you said but i am still getting the same error. i think it is because the buddy wizard is installing microsoft visual c++ 2005-2015 x86 redistributable but i am using a 64 bit pc? thanks again