Got a letter from blizz today with this in it.
I replyed with this
and got back this
Greetings,
* * * NOTICE OF ACCOUNT CLOSURE * * *
A user of this account has recently been involved in actions deemed inappropriate for Diablo III. The account action detailed below was made after a thorough investigation of the situation as a whole. Though we are unable to discuss the outcome of our investigation due to privacy concerns, rest assured that this incident has been looked into very thoroughly and appropriate action taken on all accounts involved.
Account Action: Account Closure
Offence: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.
Cheat Programs ("Hacks")
We take action against accounts using hacks when a hero on the account is identified using a hack program. Hacks provide benefits normally not achievable in the game. Such benefits may include: increased speed, teleportation, or running through walls.
Automation Programs ("Bots")
We take action against accounts using automation programs or bots when one or more heroes on the account are identified using a bot to achieve automation.
This Diablo III account has been closed based on a review of the account and all related policy violations, in accordance with the Terms of Use (Blizzard Entertainment - Error!) and our In-Game Policies (Rules Regarding In-Game and Forum Conduct - Battle.net Support).
Any open bids or auctions at the time of the account’s closure have been cancelled. Your open bids will be refunded to your original method of payment. Please allow 5-10 days for processing depending on the availability of your financial institution. Any bids or auctions completed prior to the account’s closure will not be refunded or reversed.
Moving forward, this Diablo III account and any heroes or items associated with the account are no longer accessible. The only way to continue playing Diablo III is to purchase a new licence or attempt to recover access by appealing account closure. While closure overturns are very unlikely, we advise that customers pursuing an appeal wait to purchase a new Diablo III licence until the appeal process has completed. If you add a new Diablo III licence, the new account will overwrite your old account and any prior heroes or items will be permanently erased.
Any disputes or questions concerning this account action can only be addressed by submitting a ticket through the Battle.net support site. To submit a ticket, please visit Battle.net Support. Our support team will not be able to investigate account actions over the phone.
We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their time spent on Battle.net. Thank you for respecting our position.
Regards,
Blizzard Entertainment
Diablo III Customer Support
Battle.net Support
* * * NOTICE OF ACCOUNT CLOSURE * * *
A user of this account has recently been involved in actions deemed inappropriate for Diablo III. The account action detailed below was made after a thorough investigation of the situation as a whole. Though we are unable to discuss the outcome of our investigation due to privacy concerns, rest assured that this incident has been looked into very thoroughly and appropriate action taken on all accounts involved.
Account Action: Account Closure
Offence: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.
Cheat Programs ("Hacks")
We take action against accounts using hacks when a hero on the account is identified using a hack program. Hacks provide benefits normally not achievable in the game. Such benefits may include: increased speed, teleportation, or running through walls.
Automation Programs ("Bots")
We take action against accounts using automation programs or bots when one or more heroes on the account are identified using a bot to achieve automation.
This Diablo III account has been closed based on a review of the account and all related policy violations, in accordance with the Terms of Use (Blizzard Entertainment - Error!) and our In-Game Policies (Rules Regarding In-Game and Forum Conduct - Battle.net Support).
Any open bids or auctions at the time of the account’s closure have been cancelled. Your open bids will be refunded to your original method of payment. Please allow 5-10 days for processing depending on the availability of your financial institution. Any bids or auctions completed prior to the account’s closure will not be refunded or reversed.
Moving forward, this Diablo III account and any heroes or items associated with the account are no longer accessible. The only way to continue playing Diablo III is to purchase a new licence or attempt to recover access by appealing account closure. While closure overturns are very unlikely, we advise that customers pursuing an appeal wait to purchase a new Diablo III licence until the appeal process has completed. If you add a new Diablo III licence, the new account will overwrite your old account and any prior heroes or items will be permanently erased.
Any disputes or questions concerning this account action can only be addressed by submitting a ticket through the Battle.net support site. To submit a ticket, please visit Battle.net Support. Our support team will not be able to investigate account actions over the phone.
We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their time spent on Battle.net. Thank you for respecting our position.
Regards,
Blizzard Entertainment
Diablo III Customer Support
Battle.net Support
I replyed with this
Hello Blizzard
Today i woke up with an email from you guys saying that my D3 account have been banned.
I turned on the computer and tried to login and noticed the ban on it.
I have not been playing D3 in maby 2 weeks, can't really remember but it's about 2 weeks now i believe.
I've had problems with my computer for the past 2 months maby, weird popups when i start the computer, weird adds when i try to use the internet browser, unable to start certain programs and programs not responding. Those are just a few of the problems i've had. So i bought another SSD and disconnected my old and reinstalled windows recently.
I have an authenticator for battle.net but i have the Winauth on my computer so i dont have to find my phone all the time.
I know it might be hard to believe but i assure you that i have NOT been using a 3rd party tool to potentialy ban my account. But now it is and it makes me very sad.
I have been contacted by other game companies about bans for the past week aswell for games i barely played about 3 weeks ago.
I am clueless what i am going to do about my accounts. I've changed all passwords today and written letters to the other game companies about this.
And now i'm hoping for the best outcome of all this..
Today i woke up with an email from you guys saying that my D3 account have been banned.
I turned on the computer and tried to login and noticed the ban on it.
I have not been playing D3 in maby 2 weeks, can't really remember but it's about 2 weeks now i believe.
I've had problems with my computer for the past 2 months maby, weird popups when i start the computer, weird adds when i try to use the internet browser, unable to start certain programs and programs not responding. Those are just a few of the problems i've had. So i bought another SSD and disconnected my old and reinstalled windows recently.
I have an authenticator for battle.net but i have the Winauth on my computer so i dont have to find my phone all the time.
I know it might be hard to believe but i assure you that i have NOT been using a 3rd party tool to potentialy ban my account. But now it is and it makes me very sad.
I have been contacted by other game companies about bans for the past week aswell for games i barely played about 3 weeks ago.
I am clueless what i am going to do about my accounts. I've changed all passwords today and written letters to the other game companies about this.
And now i'm hoping for the best outcome of all this..
and got back this
My name is Game Master Sadoryann, and I did the Final Review on your appeal in regards with your account suspension.
And going over the logs again I can see that you were using a 3rd party program to automate your characters actions and movement
Still using such programs is a serious offence against the Terms of Use, such is your case this suspension will not be overturned.
We now view this case fully closed, so please do not send in more tickets in regards of this as the reply will not differ or your ticket maybe abandoned without any response at all.
Thank you for reading.
And going over the logs again I can see that you were using a 3rd party program to automate your characters actions and movement
Still using such programs is a serious offence against the Terms of Use, such is your case this suspension will not be overturned.
We now view this case fully closed, so please do not send in more tickets in regards of this as the reply will not differ or your ticket maybe abandoned without any response at all.
Thank you for reading.
