While I understand botting is the main source of income for some people, I have to wonder where you business sense has gone that you didn't plan for any possibility of downtime.
As a business owner myself, I make certain that I keep enough money "in reserve" to handle costs if profit is low for a month (or more). It's just the way business works. You won't have high profits 100% of the time.
Also, the longer we're offline, the less we make. So the argument is two fold. You make less, and so do we. We don't want the bot down any more than you guys do. (Yes, I realize that sounds greedy, but it is in fact the truth. This is the main source of income for a few of us.) We've been working day and night for 2 weeks trying to get everything working as it should. We actually hit our release date on-time and were probably an hour or two away from a public test release (on Friday), but we turned up some game-breaking bugs with how known spells were handled which caused us to delay even further.
We did our test release yesterday instead (only 2 days late, which all in all, isn't too terribly bad considering the changes we had to make and other bug fixes we included as well). We know stuff is still broken, but the majority of the bot works properly. We'll be pushing new builds daily (probably quite a few new builds a day) until it all works. That's really all there is to it. Over the course of about 5 days, we've pushed almost 30 new builds to developers to ensure everyone can have working bots.
And finally, we don't mind when people complain. More often than not, it's warranted. Some times it's just someone needing to vent (and their posts get deleted for that reason). However, there are times where people complain just to complain. That doesn't help anybody. It's simply a waste of time both for us, and yourself.
All we ask is that you guys are civil, and constructive. You can say you hate the bot if you want, and we'll try and figure out why, and fix it. But don't forget folks, we're not machines. We do get drained out just like any normal person, and we can't work on things 24/7, as much as we'd like to. We do need a break once in a while. That said, it's 3AM and time for sleep. See you folks in the morning.
All-in-all though, I'm a happy customer and am enjoying the downtime of not monitoring my bots.
Mine's free. I paid for HB, and I know it's down, I know it will come up when they're good and ready to release a version they feel is stable enough to do what it should. That's what's not understood. It will be released when It's released. All the complaints aren't going to make things go any faster. It just shows how inconsiderate and ungrateful the community is, for the most part. Those that know what goes into this bot are the ones that aren't QQing their asses off and complaining about, "I'm a paying customer. Give me what I want... NAO!!!" They're patiently waiting for things to be handled, as mature human beings would do.
