Phelon - don't lose it, because honestly: We pay for a product that isn't working as intended - and we have to PAY for the product, before we find out, it isn't working as intended.
There are 2 possible solutions for this.
1. Stop selling your broken product.
2. Reimburse your customers, because your product isn't working.
Now: I've seen no indication that either of those solutions has been executed, leaving a bunch of people with a broken program that was paid for. That in any world, shape or form - is unacceptable.
And now your response could be: "Then fix it yourself". I paid for the product because I CAN'T code for shit, because why would I else need to buy it?
I am not required to fix it, I paid for someone to fix it. And while they are fixing it, they should reimburse the users of their software for the same amount of days, that their shit is broken, just like any halfdecent company would do.
As I see it, there is legitimate bitch on both sides. When you buy access to a program you are buying it as-is, bugs included. The expectation that said program is going to work up to your personal standards or that you are paying not only for the program but for the maintenance of it is implied nowhere other than in your own head. To be fair, it is an understandable expectation, but not one that I have ever seen explicitly promised and/or guaranteed by BosslandGmbH.
And, to be fair, Demonbuddy does what it's designed to do. The reliance people have on community developers to make their use of Demonbuddy somewhat more intuitive and hands-off has created a false expectation of "easiness-of-use" that isn't factually accurate. Most, if not all, of the current issues experienced by Demonbuddy users stem from unmaintained community developed code that does not execute properly. That said, community developed code
is packaged along with demonbuddy releases, so there is at least a cursory level of responsibility on the part of the company. When you release something under your imprimatur you are in a sense "owning" it. That does make them somewhat responsible for whether or not it works correctly.
But at the end of the day, Demonbuddy is a back-end program. What we pay for when we rent it is the interface/injection between Demonbuddy and Diablo, nothing more. The first people to ever use it didn't have Trinity, or Adventurer, or ready-made profiles. They didn't have combat routines or Quest Tools. They had fuck-all but text editors and an IDE.
Now, I don't know about you, but in the time it took me to type all this out demonbuddy has successfully automated me through 3 level 90 Greater Rifts. That's nothing to sneeze at, and by itself is well worth the price I paid for my key.
Do I wish that Demonbuddy worked better? Yes. Do I wish that there seemed to be more corporate support for front-end development and ease-of-use? You bet your ass! But none of us are under any obligation to keep purchasing keys if we are unhappy with the product. In point of fact, there is nothing at all keeping anyone from requesting a full refund as soon as the they purchase the product if they feel it does not meet their personal standards. I have seen and heard of cases where that has happened and I have never heard of that not being honored by Bossland. But no one should expect to use Demonbuddy for longer than a few days and be able to expect a full refund because they suddenly decide somewhere down the road that they're not happy.
Just my two cents.
