DB Support sent me a "hate" email

[freeforminfinity]

So I received a reply from DB and they claimed I wasted "hours" of their time simply because I wanted to switch the email registered on the buddyauth portal from a business email to a personal email,
after I requested they change the email add on it as the email I used to register with got compromised and in the moment of flurry, I stated my business email just so they will make a fast switch so my keys will not be compromised as well(that was 15 emails ago) and without confirming which email i wanted to switch to, they just made the switch to my business email when I had clean forgotten I stated in my very first email to them.

After my 3 other emails to them requesting they make another switch, this time from my business email to my personal email, DB stopped replying me for 2 days and finally replied with a "hate" mail, quoted "forget it, i did refund you you are pain in the ass".

Was there any notice stating that once you select an email, you are unable to change it?
Because I definitely did not see it nor do I think it is difficult changing an email from their server side.

I'm really shocked that DB actually pulled this on me and stopped my bots in the middle of my botting session without a warning but just an email stating, quoted "here is your money back, please reconcider to use some other product for your needs"

Good job DB.

 

[Cukie]

Why would they confirm an email address when YOU sent them the address to begin with? Not their fault you"forgot" you gave them an email address already. Just purchase the bot again if you want it.

 

[freeforminfinity]

Well to begin with, I didnt know what the procedure was for changing of email address, I simply wanted to check if the key was indeed in my other email address as the key was no longer in my other account and for me to do that, I had to make an account using my business email add to confirm the key was now registered to it.

Also, isn't it standard practice to double confirm an email I wanted to change to if they are that reluctant to make repeated changes?

If its really that much trouble, I believe they wouldve taken an extra min to double confirm the email I wanted to change to instead of just changing it so casually.

Thereafter, I responded immediately that it would be best if they changed it to a personal email instead of my buisness email instead and I even gave them a reason why I needed them to do it, and next thing I know, they pulled this on me.

Are they even allowed to be this rude to their customers?

 

[buzzerbeater]

Bossland is on a trip as far as i know, which is also known as holidays, he is also the only one to change those things.

You said you sent 15! Emails? You left out a big part of this story it seems.

 

[madman]

Even if he left out a big part of the story, he should have been issued a warning before loosing the key thou

 

[freeforminfinity]

Bossland is on a trip as far as i know, which is also known as holidays, he is also the only one to change those things.

You said you sent 15! Emails? You left out a big part of this story it seems.

Most of it was 1 sided because if you realise, most of my emails to them were not replied to.
Tony also requested I send another email to them in case they missed it.

But the gist of the story is stated above.

If you really think I'm in the wrong, kindly explain why.

I know it is partially my fault that I overlooked the fact that I might have stated the wrong email to change to at the beginning of our conversation.
But like I said, if it really is that much trouble changing an email add, they wouldve taken an extra min to double confirm the email I wanted to change to and explain that it will be my final attempt to change the email, then maybe I will take another serious look and reaffirm the email add i wanted to change to.

 

[Giwin]

It's unprofessional yes, although you say you've already sent them over 15 emails?... maybe it is better that you use another product.

They could have dealt with it more professionally, but I also remember running my own very very small business and I know the pressure that can it put on you (and other people I spoke to who sold profiles)... it's very easy to snap against a person who just doesn't understand or is constantly contacting me, that's why I used template emails ^^.

Unprofessional? Yes, Rude? Yes, "Hate" mail? No because they were responding to you.

 

[freeforminfinity]

SHould they be using such harsh words? No.
That is extremely unprofessional.

Is it really that hard to reply to an email courteously stating and explaining why it is difficult to change an email and that I should live with it, that wouldve sufficed.
But those words, coming out from DB support?!

That is not what I expected from a company who has sold bots for this many number of years and have probably dealt with people who are more rude than me or worse than me.

They should really consider replacing whoever is replying the emails.

 

[freeforminfinity]

OP, no offence but I cant event understand what you've written here.

For example,
I wanted to change from email A to email B because A was compromised, and had stated email B in the very first email only because I expected them to change it with immediate effect so the person who hacked my email will not be able to mess with my keys.
Several many hours/day later, they asked me to provide payment details and some screenshots in a very vague way(explains the 15 emails) so much so that I had to reply in quite a few emails asking them to specify what specifically do they need as this is my first time.
Thereafter, they just replied telling me they changed my email to B, without telling me that my keys have been ported over and I had to create a new acct under email B to find the key as the key disappeared in email A, without any form of a confirmation, and to be honest, I expected there to be one.

After seeing the key in acct under email B, I sent another email asking them to please change from email B to email C because email B is my business email and the various reasons why I needed the change.
2 days passed without hearing from them and I've been posting on support forums hoping they can respond to my emails asap.

Finally, they replied, I checked it and found that my key was terminated.

Is this fair?

I want to state that I do not have anything against the quality of their bots and I do in fact think their bot is overall one of the better ones out there, other than the latest version which has been causing some issues but other than that its been really reliable.

 

[Tony]

you can send me the whole story at [email protected] (so i can check your emails as well)

posting here parts of the story i think its a little bit unfair

anyways,waiting your email


thread closed