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cant use HB CN 0.3.1378.7

Hippppo

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Jul 5, 2017
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im a user from CHINA
HS make a update in CHINA and after that we cant use Hearthbuddy 0.3.1365.378 So we feedback this problem
Today i get an solution named HearthbuddyCN 0.3.1378.7 from CHINA Tieba ( like a forum )
and the issue in the picture happened
i want to get some support from u guys
thank u
 

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  • Hearthbuddy 7764 2017-07-06 00.09.txt
    Hearthbuddy 7764 2017-07-06 00.09.txt
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  • Hearthbuddy 7692 2017-07-06 00.09.txt
    Hearthbuddy 7692 2017-07-06 00.09.txt
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install steelseries engine 3 and Razer synapse
my HB goes well with Razer and steelseries engine before , but not HBCN
 
also installed geforce experience
but like what i said , HB goes well before with all these programs , not the HBCN
 
uninstall geforce experience and let me know plz
 
pm me your Skype and and we will teamviewer it
 
i send it but seems u dont know
i've already messaged some details to u on Skype
 
Hey Tony , i think u may misunderstand my message because u told me to send u the log file
After u uninstalled mant Microsoft Visual C++ from 2008-2015 and reinstall it through a buddy software , i restart my laptop and runs HBCN , it runs very well , the problem i said above didnt appear again.
So i want to find whether the Geforce Experience or the Razer Synapse is the reason to cause the problem , and i reinstall them ( u told me to uninstall the Geforce and u uninstall the Razer through TeamViewer)
I first install the Geforce and runs HBCN , no problem. Then i install the Razer , also runs HBCN , still no problem.
But i find in HBCN appear a sentence i have never seen before in HBCN and i think it maybe the reason which cause the problem
The pic and the log i have updated
The sentence is in the Line 13 , im not very sure whether i have seen it in HB or not , cuz i have already deleted all the old version of HB , so i cant make sure when u didnt uninstall Microsoft Visual C++ from 2008-2015 the sentence had never appeared
But when problem above appears , this sentence never appear in HBCN ( u can find it through logs i updated before )
I hope its the reason and i can let u know , then u ( or ur team) can fix it or find the solutions so HB ( include HBCN ) can runs better in the future
All in all , thank u for ur help to make my HBCN get right in these days
 

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Last edited:
so are you ok now?
its ok now . but i think the sentence may mean something or its the reason
i didnt type everything just know and click the reply button so i edit my reply and its end of editing now
 
if it works you have nothing to worry about
 
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