Cant install HB

[bourk33]

Honor buddy kept crashing wow , so i decided to fresh install but now im getting an error message during the install.

Log:
[7290:71D8][2016-01-25T05:50:33]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Alex\Downloads\Honorbuddy Installer (2).exe, cmdline: ''
[7290:71D8][2016-01-25T05:50:33]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[7290:71D8][2016-01-25T05:50:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Alex\AppData\Local\Temp\Honorbuddy_20160125055033.log'
[7290:71D8][2016-01-25T05:50:33]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Alex\Downloads\Honorbuddy Installer (2).exe'
[7290:71D8][2016-01-25T05:50:33]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[7290:71D8][2016-01-25T05:50:33]i100: Detect begin, 3 packages
[7290:71D8][2016-01-25T05:50:33]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[7290:71D8][2016-01-25T05:50:33]i000: Setting string variable 'NETFRAMEWORK45' to value '378758'
[7290:71D8][2016-01-25T05:50:33]i102: Detected related bundle: {2f987c34-7585-4033-b5f1-b2e4e05fc916}, type: Upgrade, scope: PerUser, version: 2.5.12479.763, operation: MajorUpgrade
[7290:71D8][2016-01-25T05:50:33]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[7290:71D8][2016-01-25T05:50:33]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[7290:71D8][2016-01-25T05:50:33]i101: Detected package: NetFx451Web, state: Present, cached: None
[7290:71D8][2016-01-25T05:50:33]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[7290:71D8][2016-01-25T05:50:33]i101: Detected package: Honorbuddy, state: Absent, cached: None
[7290:71D8][2016-01-25T05:50:33]i199: Detect complete, result: 0x0
[7290:71D8][2016-01-25T05:50:35]i200: Plan begin, 3 packages, action: Install
[7290:71D8][2016-01-25T05:50:35]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[7290:71D8][2016-01-25T05:50:35]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[7290:71D8][2016-01-25T05:50:35]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[7290:71D8][2016-01-25T05:50:35]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Alex\AppData\Local\Temp\Honorbuddy_20160125055033_0_vcredist110_x86.log'
[7290:71D8][2016-01-25T05:50:35]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Alex\AppData\Local\Temp\Honorbuddy_20160125055033_1_Honorbuddy_rollback.log'
[7290:71D8][2016-01-25T05:50:35]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Alex\AppData\Local\Temp\Honorbuddy_20160125055033_1_Honorbuddy.log'
[7290:71D8][2016-01-25T05:50:35]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[7290:71D8][2016-01-25T05:50:35]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[7290:71D8][2016-01-25T05:50:35]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[7290:71D8][2016-01-25T05:50:35]i207: Planned related bundle: {2f987c34-7585-4033-b5f1-b2e4e05fc916}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[7290:71D8][2016-01-25T05:50:35]i299: Plan complete, result: 0x0
[7290:71D8][2016-01-25T05:50:35]i300: Apply begin
[6E08:7734][2016-01-25T05:50:37]i360: Creating a system restore point.
[6E08:7734][2016-01-25T05:50:46]i361: Created a system restore point.
[7290:71D8][2016-01-25T05:50:46]i000: Caching bundle from: 'C:\Users\Alex\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\.be\Honorbuddy Installer.exe' to: 'C:\Users\Alex\AppData\Local\Package Cache\{034c5d2e-d31c-489c-8728-9143709e8df5}\Honorbuddy Installer.exe'
[7290:71D8][2016-01-25T05:50:46]i320: Registering bundle dependency provider: {034c5d2e-d31c-489c-8728-9143709e8df5}, version: 2.5.14780.810
[7290:7434][2016-01-25T05:50:46]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Alex\Downloads\vcredist_x86.exe
[7290:7434][2016-01-25T05:50:46]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Alex\Downloads\'
[6E08:77CC][2016-01-25T05:50:46]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[6E08:77CC][2016-01-25T05:50:46]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[6E08:77CC][2016-01-25T05:50:46]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[6E08:77CC][2016-01-25T05:50:46]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[6E08:77CC][2016-01-25T05:50:46]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[7290:7434][2016-01-25T05:50:46]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Alex\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[7290:7434][2016-01-25T05:50:46]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[7290:7434][2016-01-25T05:50:49]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Alex\Downloads\vcredist_x86.exe
[6E08:77CC][2016-01-25T05:50:49]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[6E08:77CC][2016-01-25T05:50:49]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[6E08:77CC][2016-01-25T05:50:49]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[6E08:77CC][2016-01-25T05:50:49]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[6E08:77CC][2016-01-25T05:50:49]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[7290:7434][2016-01-25T05:50:49]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Alex\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[7290:7434][2016-01-25T05:50:49]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[7290:7434][2016-01-25T05:50:52]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Alex\Downloads\vcredist_x86.exe
[6E08:77CC][2016-01-25T05:50:53]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[6E08:77CC][2016-01-25T05:50:53]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[6E08:77CC][2016-01-25T05:50:53]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[6E08:77CC][2016-01-25T05:50:53]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[6E08:77CC][2016-01-25T05:50:53]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[7290:7434][2016-01-25T05:50:53]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Alex\AppData\Local\Temp\{034c5d2e-d31c-489c-8728-9143709e8df5}\vcredist110_x86, error: 0x80070490.
[7290:71D8][2016-01-25T05:50:53]e000: Error 0x80070490: Failed while caching, aborting execution.
[7290:71D8][2016-01-25T05:50:53]i330: Removed bundle dependency provider: {034c5d2e-d31c-489c-8728-9143709e8df5}
[7290:71D8][2016-01-25T05:50:53]i352: Removing cached bundle: {034c5d2e-d31c-489c-8728-9143709e8df5}, from path: C:\Users\Alex\AppData\Local\Package Cache\{034c5d2e-d31c-489c-8728-9143709e8df5}\
[7290:71D8][2016-01-25T05:50:53]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

Any help would be very much appreciated , cheers

 

[Tony]

use the zip file instead of the installer plz

 

[bourk33]

Thanks i was able to access HB again but im receiving the same error message i had been previously. It will crash anywhere from 1-15 minutes after launching.

Log:

[EDIT 25-Jan-2016 by chinajade]: Removed HIGHLY abusive cut-n-paste of log. PLEASE learn to ATTACH logs!

Ref: [Guide] How to attach your log​

 

[chinajade]

Hi, Bourk33, and welcome aboard!

First, we ask that you quickly learn to ATTACH logs—not cut-n-paste them. Cut-n-paste of logs is considered forum abuse.

Ref: [Guide] How to attach your log​

As to your problem...
You have an program that is interfering with proper Honorbuddy operation. These articles will walk you through identifying and correcting the usual suspects:

BosslandGmbH:HelpDesk:AntiVirus Interference​

BosslandGmbH:HelpDeskrograms that Interfere with BosslandGmbH Products​

cheers,
chinajade