Bot wont authenticate.

[joeg3347]

the code sent to me doesnt work. i cant log onto buddy auth.... please helpthere was an error authenticating your key with the server. please try again or use a different key i have tired 20 times, reinstalled, anything possible but it doesnt work still

 

[j19]

Having the same problem.

 

[joeg3347]

how long does it take for them to reply??? i posted to the support on the website. then i get an email 1 hours later saying to post on the forum for these types of issues.... unbelievable how bad of an experience i am having with this website... how does an admin refer me to here when no one replies, and he became aware of the situation.... super unprofessional

 

[pushedx]

Please contact Support if you're having issues with your key. I am unable to help you with that issue.

 

[j19]

Just like the guy above I did go to the support first which only redirected me here.

I tried buying a separate 3 day key but I'm got the same problem with that key as I did with my lifetime on - unable to authorize your key with the server.

Update: There seems to be a problem on my end since I tried the key on another computer and it worked on that one. Is there some obvious connection problem with the authorisation server due to Windows that I'm neglecting to see? I have no additional firewalls and stuff like that.

Sure I'll open another ticket with the support but this back and forth is frustrating.

 

[joeg3347]

##- Please type your reply above this line -##
Your request (#74855) has been solved. To reopen this request, reply to this email or click the link below:
Bossland GmbH
Joro
Joro (Bossland GmbH)
Dec 19 16:06

Greetings.

The support forum is the correct place for technical help, questions and issues.

Please go to our support forum:

https://www.thebuddyforum.com/exilebuddy-forum/exilebuddy-support/

and open a new thread.

Please add your logfile with it:

How To: Attach your HB-DB log file [with pictures]

Our moderators will take care of your issue.

 

[pushedx]

If you bought a key from us, and aren't able to login to BuddyAuth, and are unable to use it with Exilebuddy, then that's not an issue I can help you with. Support handles those issues, so I don't know why they told you to come here.

I'll refer this thread to Tony who will try to assist when he next can. There was a PoE patch tonight, so you'll need to wait for the new version to be uploaded before trying to use the bot, but if you've been having an issue for over a day now, than it's not related to tonight's patch.

 

[j19]

Problem "solved" by reinstalling Windows. Couldn't figure out what the problem was. I guess it was just a coincidence that I got the problem the same time that joe3347 did.

Thanks though, looking forward to the beta update.

 

[pushedx]

I'll add it to the FAQ as a few people have been experiencing it lately. Glad you got it working with a fresh install.

 

[Tony]

how long does it take for them to reply??? i posted to the support on the website. then i get an email 1 hours later saying to post on the forum for these types of issues.... unbelievable how bad of an experience i am having with this website... how does an admin refer me to here when no one replies, and he became aware of the situation.... super unprofessional

pm me your ticket# plz