Same here.
Buddy stay detected, lost 49 US$ silver pack, more 20k gold in acc.
U can help me Buddy staff????
message trion
Hello,
Thank you for contacting us regarding ArcheAge.
I'm very sorry for any inconvenience this may have caused. I understand you want more proof regarding this issue, but I'm afraid we will not be able to disclose further information such as what we detected or how. The reason for this is because that information may be useful to those who wish to circumvent our investigations. Rest assured I'm not saying you would do something like that, but unfortunately as it is possible, we cannot make take that risk. That being said, unfortunately none of the purchases on your account are eligible for a refund. As a result, we will not be able to assist with your request to unban, or refund your account.
Your reference number for this ticket is 658807.
Sincerely,
Senior GM Soulwalker
Trion Worlds Inc