Need to get to bed, but wanted to post this email because it was different than my other appeal response email. I will post details tomorrow about client info, login, activity, etc...
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.
To access your question from our support site, click here
Subject
Banned after an hour?
Response By Email (GM Giant) (11/03/2014 05:xx PM)
Hello,
Thank you for contacting us regarding your recently banned Trion Worlds account. We have reviewed this account and the reason for the ban and have found this ban to be valid. While you are welcome to create a new account and begin a new adventure within ArcheAge, this account will not be reopened.
In order to best guarantee that your account is not closed again in the future please keep these tips in mind.
• DO NOT ever make use of a 3rd party program to assist you in ArcheAge. ArcheAge intentionally does not allow add-ons or macros. Any use of such is a violation of our terms of service and will lead to your account being closed permanently.
• DO NOT use a proxy service to login to our servers
• DO NOT create multiple accounts unnecessarily
• DO NOT mimic gold spammers/sellers
• DO make sure that you add valid information when creating your account. This means making use of a valid e-mail address, first and last name, date of birth, and secret questions and answers.
• DO try using a different e-mail domain if necessary
This decision is final. If you have any other questions or concerns in regards to ArcheAge or Trion Worlds then please let us know.
Regards,
GM Giant
Senior Manager, Customer Support
Trion Worlds Inc.
Customer By CSS Email (xxxx xxxxxxx) (10/31/2014 03:xx PM)
Hi I have only been playing the game for about an hour and I was banned for no reason. Can you tell me exactly why I was banned? I was enjoying the game but if this is going to be an ongoing issue I will go back to World of Warcraft. If you don't want to lose someone who planned on being a paying patron in the future, please respond in detail and in a timely manner.
Thank You
Question Reference # xxxxxxxxx
Date Created: 10/31/2014 03:x PM
Date Last Updated: 11/03/2014 05:x PM
Status: Solved
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.
To access your question from our support site, click here
Subject
Banned after an hour?
Response By Email (GM Giant) (11/03/2014 05:xx PM)
Hello,
Thank you for contacting us regarding your recently banned Trion Worlds account. We have reviewed this account and the reason for the ban and have found this ban to be valid. While you are welcome to create a new account and begin a new adventure within ArcheAge, this account will not be reopened.
In order to best guarantee that your account is not closed again in the future please keep these tips in mind.
• DO NOT ever make use of a 3rd party program to assist you in ArcheAge. ArcheAge intentionally does not allow add-ons or macros. Any use of such is a violation of our terms of service and will lead to your account being closed permanently.
• DO NOT use a proxy service to login to our servers
• DO NOT create multiple accounts unnecessarily
• DO NOT mimic gold spammers/sellers
• DO make sure that you add valid information when creating your account. This means making use of a valid e-mail address, first and last name, date of birth, and secret questions and answers.
• DO try using a different e-mail domain if necessary
This decision is final. If you have any other questions or concerns in regards to ArcheAge or Trion Worlds then please let us know.
Regards,
GM Giant
Senior Manager, Customer Support
Trion Worlds Inc.
Customer By CSS Email (xxxx xxxxxxx) (10/31/2014 03:xx PM)
Hi I have only been playing the game for about an hour and I was banned for no reason. Can you tell me exactly why I was banned? I was enjoying the game but if this is going to be an ongoing issue I will go back to World of Warcraft. If you don't want to lose someone who planned on being a paying patron in the future, please respond in detail and in a timely manner.
Thank You
Question Reference # xxxxxxxxx
Date Created: 10/31/2014 03:x PM
Date Last Updated: 11/03/2014 05:x PM
Status: Solved
